One of the things that I do every day is to send an e-mail to my list asking them if they’ve seen my recent post on Building Customer Reputation with a particular Online Review System that I am using. The answer that I get each time is usually a positive one. The reason for this is that the vast majority of people who have been in the business for any length of time are now using these systems to help manage their reputations online. The reason why I like Google’s My Business and Birdeye is because I like helping small businesses succeed online. Here is what I said in an earlier post on the matter:
“Even if I can not personally provide guidance, I will definitely pass along good experience. How can I do that? By simply having a great reputation management strategy in place. And by not making any excuses, by admitting when I’m wrong, and by giving others the benefit of a doubt.”
This is another question from another person that has been in business for a very long time:”If I could only recommend two things to you that would make your company a better place, they would be a Google Places listing and a Google My Business review opportunity URL.” The answer to this question is straightforward: both of these are free resources which may be used on the world wide web to market your company. The issue is, many business owners don’t utilize them to the fullest extent possible. In this case, it could be said that a poor experience is better than no experience in any way. The man who was kind enough to post their question asked for help in this area.
I know several individuals who use Google Places and Google My Business within the standing management program. They were happy enough to share with me what they’ve discovered up to now. According to them, when they get a client referral, it is extremely important to follow up with them to make sure that they are content with the service they get. But some business owners seem to think that simply because a referral is a fantastic review, it doesn’t necessarily imply anything else. If someone leaves a bad review, you might wind up missing a terrific opportunity to get more referrals.
If you want to use an internet customer review system to get more referrals, you want to use it in conjunction with something like Google Places. Some internet business owners think that they already have the best reviews and they don’t really need anything else. That may be true sometimes. But what about in cases where there is no such thing as the ideal review? It may be a great idea to use other popular business review sites instead. By doing so, you are giving your customers the option of leaving their own review on your company or website.
The way that you can use an online reputation management tool such as Google Places is to supply an additional feature which allows people to leave reviews about your business. You can either require visitors to create their own profile or you could simply make it possible for visitors to leave reviews on your website by installing a nanny website manager support. An online reputation management tool such as this will allow individuals to leave feedback without having to create a profile. The service will automatically integrate reviews into your website. You won’t have to do anything. Just accept the fact that people will leave reviews and keep in mind that they are doing this on a voluntary basis.
You will, of course, want to check into whether or not your online reputation management system provider offers any additional services. By way of instance, some of the business owners provide software to help companies manage reviews. While it’s a nice bit of software, if it is only available to business owners, it’s not likely that many folks will be interested in using it.
So if you’re interested in getting a poor review opportunity website up and running, be sure that you find a company that offers a good experience regardless of what the situation is. Don’t give them false assurances. And make sure you’re treating every person who comes onto your website with the same respect that you would if they were a customer. That will help you have a better experience with each individual, which will translate into a more positive business experience for everybody.