One of the things that I do every day is to send an email to my list asking them if they have seen my recent article on Building Client Reputation with a particular Online Review System which I am using. The answer that I get each time is generally a positive one. The reason for this is that the vast majority of people who have been in the company for any length of time are now using these systems to help manage their reputations online. The reason I like Google’s My Business and Birdeye is because I like helping small businesses succeed online. Here is what I said in a previous post on the matter:
“Even if I can’t personally offer advice, I will definitely pass along good experience. How do I do that? By simply having a great reputation management strategy in place. And by not making any excuses, by admitting when I am wrong, and by giving others the benefit of a doubt.”
This is another question from someone else that has been in operation for a very long time:”If I could only recommend two things to you that would make your business a better place, they would be a Google Places list and a Google My Business review opportunity URL.” The answer to this question is straightforward: both of them are free resources that may be used on the Internet to market your company. The problem is, many small business owners don’t utilize them to the fullest extent possible. In this case, it could be said that a bad experience is better than no experience in any way. The man who was kind enough to post their question asked for help in this area.
I know several individuals who use Google Places and Google My Business within the standing management plan. They were happy enough to share with me what they have discovered so far. According to them, when they get a client referral, it is extremely important to follow up with them to help make sure they are satisfied with the service they get. But some business owners appear to think that simply because a referral is a good review, it does not necessarily mean anything else. If a person leaves a bad review, you might wind up missing a terrific opportunity to get more referrals.
If you want to use an online customer review system to secure more referrals, you need to use it in conjunction with something like Google Places. Some online business owners think that they already have the best reviews and they don’t really need anything else. That may be true sometimes. But what about in circumstances where there isn’t any such thing as the perfect review? It may be a good idea to use other popular business review websites instead. By doing so, you are giving your customers the option of leaving their own review on your company or website.
The way which it is possible to use an online reputation management tool such as Google Places is to offer an additional feature which allows people to leave reviews about your company. You can either require visitors to create their own profile or you could simply make it possible for people to leave reviews on your website by installing a nanny website manager service. An internet reputation management tool like this will allow individuals to leave feedback without needing to create a profile. The service will automatically incorporate reviews into your website. You won’t need to do anything. Simply accept the fact that people are going to leave reviews and keep in mind that they are doing this on a voluntary basis.
You will, naturally, want to check into whether or not your online reputation management system supplier offers any extra services. By way of instance, some of these business owners offer applications to help businesses manage reviews. While it’s a wonderful piece of software, if it is only available to business owners, it is not likely that lots of people will be interested in using it.
So if you’re looking to get a poor review chance website up and running, be sure that you find an organization that offers a fantastic experience no matter what the situation is. Don’t give them false assurances. And make sure that you’re treating every person who comes onto your website with the same respect that you want if they were a customer. That will allow you to have a better experience with each person, which will translate into a more positive business experience for everybody.