One of the things which I do every day is to send an e-mail to my list asking them if they have seen my recent post on Building Customer Reputation with a specific Online Review System that I am using. The answer that I get each time is usually a positive one. The cause of this is that the huge majority of people who’ve been in the business for any length of time are now using these systems to help manage their reputations online. The reason why I like Google’s My Business and Birdeye is because I enjoy helping small businesses succeed online. Here is what I said in a previous article on the matter:
“Even if I can’t personally provide advice, I will definitely pass along great experience. How do I do that? By simply having a excellent reputation management plan in place. And by not making any excuses, by admitting when I’m wrong, and by giving others the benefit of a doubt.”
This is another question from someone else that has been in business for quite a long time:”If I could only recommend two things to you that would make your company a better place, they would be a Google Places list and a Google My Business review opportunity URL.” The answer to this question is simple: both of these are free resources which can be used on the Internet to market your company. The problem is, many small business owners don’t use them to the fullest extent possible. In this case, it might be said that a bad experience is far better than no experience at all. The person who was kind enough to post their question asked for help in this area.
I know several individuals who use Google Places and Google My Business within the standing management plan. They were happy enough to share with me what they have discovered so far. According to them, when they get a client referral, it is very important to follow up with them to make sure that they are content with the service they receive. But some business owners seem to think that just because a referral is a good review, it doesn’t necessarily imply anything else. If a person leaves a bad review, you might wind up missing a great opportunity to get more referrals.
If you want to use an online customer review system to secure more referrals, you need to use it in conjunction with something like Google Places. Some online business owners think that they already have the best reviews and they don’t really need anything else. That may be true in some cases. But what about in cases where there isn’t any such thing as the perfect review? It might be a great idea to use other popular business review websites instead. By doing so, you’re giving your clients the option of leaving their own review on your company or website.
The way which you can use an online reputation management tool like Google Places is to supply an additional feature that allows people to leave reviews about your business. You can either require visitors to create their own profile or you could simply make it possible for visitors to leave reviews on your site by installing a nanny website manager service. An online reputation management tool like this will allow people to leave feedback without having to create a profile. The service will automatically integrate reviews into your website. You won’t need to do anything. Just accept the fact that people are going to leave reviews and keep in mind that they are doing so on a voluntary basis.
You will, of course, want to look into whether or not your online reputation management system provider offers any additional services. By way of instance, some of the business owners provide applications to help companies manage reviews. While it’s a wonderful piece of software, if it is only available to business owners, it’s not likely that lots of folks will be interested in using it.
So if you’re interested in getting a bad review opportunity website up and running, be certain that you find a company that offers a good experience regardless of what the circumstance is. Don’t give them false assurances. And make sure you’re treating every person who comes onto your site with the exact same respect that you would if they were a customer. That can help you have a better experience with every individual, which will translate into a more positive business experience for everyone.