One of the things which I do every day is to send an email to my list asking them if they’ve seen my recent article on Building Client Reputation with a particular Online Review System which I am using. The answer that I get each time is usually a positive one. The cause of this is that the vast majority of those who have been in the company for any length of time are now using these systems to help manage their reputations online. The reason why I like Google’s My Business and Birdeye is because I enjoy helping small businesses succeed online. Here is what I said in a previous article on the matter:
“Even if I can’t personally offer advice, I can definitely pass along good experience. How can I do that? By simply having a great reputation management plan in place. And by not making any excuses, by admitting when I am wrong, and by giving others the benefit of a doubt.”
Here is another question from another person that has been in operation for a very long time:”If I could only recommend two things to you that would make your company a better place, they would be a Google Places listing and a Google My Business review opportunity URL.” The answer to this question is straightforward: both of them are free resources that can be used on the Internet to promote your business. The problem is, many small business owners don’t utilize them to the fullest extent possible. In this case, it could be said that a bad experience is far better than no experience at all. The person who was kind enough to post their question asked for help in this area.
I know several individuals who use Google Places and Google My Business as part of their reputation management program. They were happy enough to share with me what they have discovered so far. According to them, when they get a client referral, it is very important to follow up with them to make sure they are satisfied with the service they receive. But some business owners appear to think that simply because a referral is a good review, it does not necessarily mean anything else. If someone leaves a bad review, you could end up missing a great chance to get more referrals.
If you would like to use an internet customer review system to get more referrals, you want to use it in conjunction with something like Google Places. Some internet business owners think that they already have the best reviews and they don’t really need anything else. That may be true in some cases. But what about in cases where there isn’t any such thing as the perfect review? It might be a great idea to use other popular business review sites instead. By doing so, you’re giving your customers the option of leaving their own review on your company or website.
The way which it is possible to use an online reputation management tool like Google Places is to supply an additional feature which allows people to leave reviews about your business. You may either require visitors to create their own profile or you could just make it possible for people to leave reviews on your website by installing a nanny website manager service. An internet reputation management tool like this will allow individuals to leave feedback without needing to create a profile. The service will automatically integrate reviews into your website. You won’t have to do anything. Just accept the fact that people are going to leave reviews and keep in mind that they are doing so on a voluntary basis.
You will, of course, want to look into whether your online reputation management system provider provides any extra services. For instance, some of the business owners provide applications to help businesses manage reviews. While it’s a nice piece of software, if it is only available to business owners, it is not likely that many folks will be interested in using it.
So if you’re looking to get a poor review opportunity website up and running, make sure that you find a company that offers a good experience no matter what the circumstance is. Don’t give them false assurances. And make sure that you’re treating every person who comes onto your site with the same respect that you want if they were a customer. That will allow you to have a better experience with every individual, which will translate into a more positive business experience for everybody.