One of the things that I do every day is to send an email to my list asking them if they’ve seen my recent article on Building Client Reputation with a specific Online Review System which I am using. The response that I get each time is usually a positive one. The cause of this is that the vast majority of people who have been in the company for any length of time are now using these systems to help manage their reputations online. The reason I like Google’s My Business and Birdeye is because I enjoy helping small businesses succeed online. Here is what I said in an earlier post on the matter:
“Even if I can’t personally provide advice, I can definitely pass along good experience. How can I do that? By simply having a excellent reputation management plan in place. And by not making any excuses, by admitting when I’m wrong, and by giving others the benefit of a doubt.”
Here is another question from someone else who has been in operation for quite a long time:”If I could only recommend two things to you that would make your business a better place, they would be a Google Places listing and a Google My Business review opportunity URL.” The answer to this question is straightforward: both of them are free resources which may be used on the Internet to promote your business. The issue is, many small business owners don’t utilize them to the fullest extent possible. In this case, it might be said that a poor experience is better than no experience in any way. The person who was kind enough to post their question asked for help in this area.
I know several people who use Google Places and Google My Business as part of the reputation management plan. They were happy enough to share with me what they have discovered up to now. According to them, when they get a client referral, it’s very important to follow up with them to help make sure that they are content with the service they get. But some business owners seem to think that simply because a referral is a fantastic review, it does not necessarily mean anything else. If a person leaves a bad review, you could end up missing a great opportunity to get more referrals.
If you would like to use an internet customer review system to secure more referrals, you need to use it in conjunction with something like Google Places. Some online business owners think that they already have the best reviews and they don’t really need anything else. That may be true in some cases. But what about in circumstances where there is no such thing as the ideal review? It may be a good idea to use other popular business review websites instead. By doing so, you’re giving your clients the option of leaving their own review on your business or website.
The way which you can use an online reputation management tool like Google Places is to offer an additional feature which allows people to leave reviews about your company. You can either require visitors to create their own profile or you can simply make it possible for people to leave reviews on your site by installing a nanny website manager service. An internet reputation management tool such as this will allow individuals to leave feedback without having to create a profile. The service will automatically integrate reviews into your site. You won’t need to do anything. Just accept the fact that people are going to leave reviews and bear in mind that they are doing this on a voluntary basis.
You will, naturally, want to check into whether or not your online reputation management system supplier offers any additional services. By way of instance, some of the business owners provide software to help businesses manage reviews. While it’s a nice piece of software, if it’s only available to business owners, it is not likely that lots of folks will be interested in using it.
So if you’re looking to get a poor review chance website up and running, be sure that you find an organization that provides a fantastic experience no matter what the situation is. Do not give them false assurances. And ensure you’re treating every person who comes onto your website with the same respect that you want if they were a customer. That will help you have a better experience with every person, which will translate into a more positive business experience for everyone.