One of the things which I do every day is to send an e-mail to my list asking them if they’ve seen my recent post on Building Customer Reputation with a particular Online Review System that I am using. The response that I get every time is generally a positive one. The reason for this is that the vast majority of people who have been in the company for any length of time are now using these systems to help manage their reputations online. The reason why I like Google’s My Business and Birdeye is because I like helping small businesses succeed online. Here is what I said in a previous post on the matter:
“Even if I can not personally offer advice, I will definitely pass along good experience. How can I do that? By simply having a great reputation management strategy in place. And by not making any excuses, by admitting when I am wrong, and by giving others the benefit of a doubt.”
This is another question from someone else that has been in business for quite a long time:”If I could only recommend two things to you that would make your company a better place, they would be a Google Places listing and a Google My Business review chance URL.” The answer to this question is simple: both of these are free resources that can be used on the world wide web to market your company. The problem is, many business owners don’t use them to the fullest extent possible. In cases like this, it might be said that a poor experience is better than no experience at all. The person who was kind enough to post their question asked for help in this area.
I know several individuals who use Google Places and Google My Business within their reputation management plan. They were happy enough to share with me what they’ve discovered so far. According to them, when they get a client referral, it’s extremely important to follow up with them to help make sure that they are satisfied with the service they receive. But some business owners appear to think that just as a referral is a good review, it doesn’t necessarily imply anything else. If a person leaves a bad review, you could end up missing a terrific chance to get more referrals.
If you would like to use an online customer review system to get more referrals, you want to use it in conjunction with something like Google Places. Some internet business owners think that they already have the best reviews and they don’t really need anything else. That may be true sometimes. But what about in cases where there is no such thing as the perfect review? It might be a good idea to use other popular business review websites instead. By doing so, you are giving your clients the option of leaving their own review on your business or website.
The way that it is possible to use an online reputation management tool like Google Places is to offer an additional feature which allows people to leave reviews about your company. You may either require visitors to create their own profile or you could just make it possible for visitors to leave reviews on your website by installing a nanny website manager service. An internet reputation management tool like this will allow people to leave feedback without having to create a profile. The service will automatically integrate reviews into your website. You won’t have to do anything. Simply accept the fact that people are going to leave reviews and bear in mind that they are doing this on a voluntary basis.
You will, of course, would like to check into whether your online reputation management system provider provides any additional services. For example, some of these business owners offer software to help companies manage reviews. While it’s a wonderful bit of software, if it’s only available to business owners, it’s not likely that lots of folks will be interested in using it.
So if you’re interested in getting a poor review chance website up and running, make sure that you find a company that provides a good experience no matter what the circumstance is. Don’t give them false assurances. And make sure that you’re treating every person who comes onto your website with the exact same respect that you would if they were a customer. That will help you have a better experience with every person, which will translate into a more favorable business experience for everyone.