One of the things that I do every day is to send an e-mail to my list asking them if they have seen my recent article on Building Client Reputation with a particular Online Review System which I am using. The response that I get every time is usually a positive one. The reason for this is that the huge majority of those who have been in the company for any length of time are now using these systems to help manage their reputations online. The reason why I like Google’s My Business and Birdeye is because I like helping small businesses succeed online. Here’s What I said in an earlier article on the matter:
“Even if I can not personally provide guidance, I will definitely pass along good experience. How can I do that? By simply having a great reputation management strategy in place. And by not making any excuses, by admitting when I am wrong, and by giving others the benefit of a doubt.”
Here is another question from someone else who has been in business for a very long time:”If I could only recommend two things to you that would make your company a better place, they would be a Google Places listing and a Google My Business review opportunity URL.” The answer to this question is simple: both of these are free resources that may be used on the world wide web to market your company. The issue is, many business owners don’t use them to the fullest extent possible. In cases like this, it could be said that a poor experience is far better than no experience at all. The person who was kind enough to post their question asked for help in this area.
I know several people who use Google Places and Google My Business within the standing management program. They were happy enough to share with me what they have discovered so far. According to them, when they get a customer referral, it’s extremely important to follow up with them to help make sure they are satisfied with the service they get. But some business owners appear to think that simply because a referral is a good review, it does not necessarily mean anything else. If someone leaves a bad review, you could end up missing a terrific opportunity to get more referrals.
If you want to use an internet customer review system to secure more referrals, you need to use it in conjunction with something like Google Places. Some internet business owners believe that they already have the best reviews and they don’t really need anything else. That may be true sometimes. But what about in cases where there isn’t any such thing as the perfect review? It might be a good idea to use other popular business review sites instead. By doing so, you are giving your clients the option of leaving their own review on your business or website.
The way that it is possible to use an online reputation management tool such as Google Places is to offer an additional feature that allows people to leave reviews about your business. You may either require visitors to create their own profile or you can simply make it possible for visitors to leave reviews on your website by installing a nanny website manager service. An online reputation management tool like this will allow people to leave feedback without needing to create a profile. The service will automatically integrate reviews into your site. You won’t have to do anything. Simply accept the fact that people are going to leave reviews and keep in mind they’re doing so on a voluntary basis.
You will, of course, want to look into whether or not your online reputation management system supplier provides any extra services. By way of example, some of these business owners provide software to help businesses manage reviews. While it’s a nice bit of software, if it’s only available to business owners, it’s not likely that many people will be interested in using it.
So if you’re looking to get a poor review opportunity website up and running, make sure that you find an organization that offers a good experience regardless of what the circumstance is. Don’t give them false assurances. And make sure that you’re treating every person who comes onto your site with the same respect that you would if they were a customer. That can help you have a better experience with every person, which will translate into a more positive business experience for everyone.