One of the things which I do every day is to send an email to my list asking them if they have seen my recent post on Building Client Reputation with a specific Online Review System which I am using. The answer that I get every time is usually a positive one. The cause of this is that the vast majority of those who’ve been in the company for any length of time are now using these systems to help manage their reputations online. The reason why I like Google’s My Business and Birdeye is because I like helping small businesses succeed online. Here is what I said in a previous post on the matter:
“Even if I can’t personally provide advice, I will definitely pass along good experience. How do I do that? By simply having a excellent reputation management strategy in place. And by not making any excuses, by admitting when I am wrong, and by giving others the benefit of a doubt.”
Here is another question from someone else who has been in business for a very long time:”If I could only recommend two things to you that would make your company a better place, they would be a Google Places listing and a Google My Business review chance URL.” The answer to this question is simple: both of them are free resources which can be used on the Internet to market your company. The problem is, many business owners don’t utilize them to the fullest extent possible. In cases like this, it could be said that a bad experience is better than no experience at all. The man who was kind enough to post their question asked for help in this area.
I know several people who use Google Places and Google My Business within the reputation management program. They were happy enough to share with me what they’ve discovered up to now. According to them, when they get a client referral, it is very important to follow up with them to help make sure they are satisfied with the service they get. But some business owners appear to think that simply because a referral is a good review, it does not necessarily imply anything else. If someone leaves a bad review, you could end up missing a great chance to get more referrals.
If you want to use an internet customer review system to get more referrals, you need to use it in conjunction with something like Google Places. Some online business owners believe that they already have the best reviews and they don’t really need anything else. That may be true sometimes. But what about in cases where there is no such thing as the ideal review? It may be a good idea to use other popular business review sites instead. By doing so, you are giving your clients the option of leaving their own review on your business or website.
The way that you can use an online reputation management tool like Google Places is to offer an additional feature which allows people to leave reviews about your business. You can either require visitors to create their own profile or you could just make it possible for visitors to leave reviews on your website by installing a nanny website manager service. An internet reputation management tool like this will allow people to leave feedback without needing to create a profile. The service will automatically integrate reviews into your site. You won’t have to do anything. Simply accept the fact that people are going to leave reviews and bear in mind that they are doing so on a voluntary basis.
You will, of course, would like to check into whether or not your online reputation management system supplier offers any additional services. By way of example, some of the business owners provide applications to help businesses manage reviews. While it’s a nice bit of software, if it is only available to business owners, it’s not likely that lots of folks will be interested in using it.
So if you’re looking to get a poor review chance website up and running, make sure that you find an organization that offers a good experience regardless of what the situation is. Do not give them false assurances. And make sure you’re treating every person who comes onto your website with the exact same respect that you would if they were a customer. That can help you have a better experience with each person, which will translate into a more positive business experience for everybody.