One of the things that I do every day is to send an email to my list asking them if they have seen my recent article on Building Customer Reputation with a specific Online Review System that I am using. The answer that I get each time is generally a positive one. The reason for this is that the huge majority of people who’ve been in the business for any length of time are now using these systems to help manage their reputations online. The reason I like Google’s My Business and Birdeye is because I like helping small businesses succeed online. Here’s What I said in an earlier post on the matter:
“Even if I can’t personally provide advice, I will definitely pass along good experience. How do I do that? By simply having a great reputation management plan in place. And by not making any excuses, by admitting when I am wrong, and by giving others the benefit of a doubt.”
Here is another question from someone else who has been in operation for a very long time:”If I could only recommend two things to you that would make your company a better place, they would be a Google Places list and a Google My Business review chance URL.” The answer to this question is simple: both of them are free resources which can be used on the Internet to promote your business. The issue is, many business owners don’t use them to the fullest extent possible. In this case, it might be said that a poor experience is better than no experience at all. The man who was kind enough to post their question asked for help in this area.
I know several people who use Google Places and Google My Business within their standing management program. They were happy enough to share with me what they’ve discovered up to now. According to them, when they get a customer referral, it is very important to follow up with them to help make sure they are satisfied with the service they receive. But some business owners appear to think that just because a referral is a good review, it doesn’t necessarily imply anything else. If someone leaves a bad review, you might wind up missing a terrific opportunity to get more referrals.
If you would like to use an online customer review system to secure more referrals, you want to use it in conjunction with something like Google Places. Some online business owners believe that they already have the best reviews and they do not really need anything else. That may be true sometimes. But what about in circumstances where there isn’t any such thing as the ideal review? It may be a great idea to use other popular business review sites instead. By doing so, you’re giving your clients the option of leaving their own review on your business or website.
The way which you can use an online reputation management tool such as Google Places is to offer an additional feature which allows people to leave reviews about your business. You can either require visitors to create their own profile or you could simply make it possible for visitors to leave reviews on your site by installing a nanny website manager support. An online reputation management tool like this will allow people to leave feedback without needing to create a profile. The service will automatically incorporate reviews into your website. You won’t need to do anything. Just accept the fact that people will leave reviews and keep in mind they’re doing this on a voluntary basis.
You will, of course, would like to check into whether or not your online reputation management system provider offers any additional services. For instance, some of the business owners offer software to help businesses manage reviews. While it’s a wonderful bit of software, if it’s only available to business owners, it’s not likely that many folks will be interested in using it.
So if you’re looking to get a poor review chance website up and running, make sure that you find an organization that provides a good experience regardless of what the circumstance is. Don’t give them false assurances. And make sure you’re treating every person who comes onto your site with the same respect that you want if they were a client. That can allow you to have a better experience with each person, which will translate into a more favorable business experience for everybody.