One of the things which I do every day is to send an e-mail to my list asking them if they have seen my recent post on Building Customer Reputation with a particular Online Review System which I am using. The response that I get each time is usually a positive one. The cause of this is that the vast majority of people who’ve been in the business for any length of time are now using these systems to help manage their reputations online. The reason why I like Google’s My Business and Birdeye is because I enjoy helping small businesses succeed online. Here is what I said in a previous post on the matter:
“Even if I can’t personally provide advice, I can definitely pass along good experience. How do I do that? By simply having a great reputation management plan in place. And by not making any excuses, by admitting when I’m wrong, and by giving others the benefit of a doubt.”
This is another question from someone else that has been in operation for quite a long time:”If I could only recommend two things to you that would make your company a better place, they would be a Google Places list and a Google My Business review opportunity URL.” The answer to this question is straightforward: both of them are free resources which can be used on the world wide web to market your company. The problem is, many business owners don’t use them to the fullest extent possible. In this case, it could be said that a poor experience is better than no experience in any way. The man who was kind enough to post their question asked for help in this area.
I know several people who use Google Places and Google My Business within the reputation management program. They were happy enough to share with me what they have discovered so far. According to them, when they get a customer referral, it is very important to follow up with them to help make sure they are content with the service they get. But some business owners seem to think that just as a referral is a good review, it does not necessarily mean anything else. If someone leaves a bad review, you might wind up missing a great opportunity to get more referrals.
If you want to use an internet customer review system to secure more referrals, you want to use it in conjunction with something like Google Places. Some internet business owners think that they already have the best reviews and they don’t really need anything else. That may be true in some cases. But what about in cases where there isn’t any such thing as the ideal review? It might be a great idea to use other popular business review sites instead. By doing so, you are giving your customers the option of leaving their own review on your business or website.
The way which you can use an online reputation management tool like Google Places is to supply an additional feature that allows people to leave reviews about your company. You can either require visitors to create their own profile or you can just make it possible for visitors to leave reviews on your site by installing a nanny website manager service. An online reputation management tool such as this will allow people to leave feedback without needing to create a profile. The service will automatically integrate reviews into your site. You won’t have to do anything. Simply accept the fact that people will leave reviews and keep in mind that they are doing so on a voluntary basis.
You will, naturally, want to check into whether or not your online reputation management system supplier provides any additional services. By way of example, some of these business owners offer applications to help companies manage reviews. While it’s a nice bit of software, if it’s only available to business owners, it is not likely that lots of folks will be interested in using it.
So if you’re looking to get a poor review opportunity website up and running, make certain that you find an organization that offers a good experience regardless of what the circumstance is. Do not give them false assurances. And make sure that you’re treating every person who comes onto your website with the same respect that you would if they were a customer. That can allow you to have a better experience with every individual, which will translate into a more favorable business experience for everybody.