One of the things that I do every day is to send an email to my list asking them if they’ve seen my recent post on Building Client Reputation with a particular Online Review System which I am using. The response that I get each time is usually a positive one. The reason for this is that the huge majority of those who’ve been in the company for any length of time are now using these systems to help manage their reputations online. The reason why I like Google’s My Business and Birdeye is because I like helping small businesses succeed online. Here’s What I said in a previous post on the matter:
“Even if I can’t personally provide guidance, I can definitely pass along great experience. How can I do that? By simply having a great reputation management strategy in place. And by not making any excuses, by admitting when I am wrong, and by giving others the benefit of a doubt.”
This is another question from another person that has been in business for quite a long time:”If I could only recommend two things to you that would make your company a better place, they would be a Google Places listing and a Google My Business review opportunity URL.” The answer to this question is straightforward: both of these are free resources that may be used on the Internet to market your company. The issue is, many business owners don’t use them to the fullest extent possible. In this case, it could be said that a poor experience is far better than no experience at all. The person who was kind enough to post their question asked for help in this area.
I know several people who use Google Places and Google My Business within the reputation management program. They were happy enough to share with me what they’ve discovered so far. According to them, when they get a customer referral, it’s extremely important to follow up with them to help make sure that they are content with the service they get. But some business owners appear to think that simply as a referral is a fantastic review, it does not necessarily mean anything else. If someone leaves a bad review, you could end up missing a great chance to get more referrals.
If you want to use an online customer review system to secure more referrals, you want to use it in conjunction with something like Google Places. Some internet business owners believe that they already have the best reviews and they don’t really need anything else. That may be true in some cases. But what about in circumstances where there isn’t any such thing as the ideal review? It may be a great idea to use other popular business review websites instead. By doing so, you’re giving your customers the option of leaving their own review on your business or website.
The way which you can use an online reputation management tool such as Google Places is to supply an additional feature which allows people to leave reviews about your business. You can either require visitors to create their own profile or you could simply make it possible for people to leave reviews on your website by installing a nanny website manager service. An online reputation management tool like this will allow individuals to leave feedback without needing to create a profile. The service will automatically incorporate reviews into your website. You won’t have to do anything. Just accept the fact that people will leave reviews and keep in mind they’re doing so on a voluntary basis.
You will, of course, want to check into whether or not your online reputation management system supplier provides any additional services. By way of instance, some of these business owners offer applications to help companies manage reviews. While it’s a nice bit of software, if it’s only available to business owners, it is not likely that many people will be interested in using it.
So if you’re interested in getting a bad review opportunity website up and running, be sure that you find an organization that provides a good experience no matter what the circumstance is. Don’t give them false assurances. And ensure you’re treating every person who comes onto your website with the same respect that you want if they were a customer. That can help you have a better experience with every person, which will translate into a more positive business experience for everybody.