One of the things which I do every day is to send an e-mail to my list asking them if they have seen my recent post on Building Customer Reputation with a specific Online Review System which I am using. The response that I get every time is generally a positive one. The reason for this is that the huge majority of people who’ve been in the company for any length of time are now using these systems to help manage their reputations online. The reason why I like Google’s My Business and Birdeye is because I like helping small businesses succeed online. Here is what I said in an earlier post on the matter:
“Even if I can’t personally provide advice, I will definitely pass along great experience. How can I do that? By simply having a great reputation management plan in place. And by not making any excuses, by admitting when I’m wrong, and by giving others the benefit of a doubt.”
This is another question from another person who has been in business for a very long time:”If I could only recommend two things to you that would make your company a better place, they would be a Google Places list and a Google My Business review opportunity URL.” The answer to this question is simple: both of these are free resources that can be used on the world wide web to market your company. The issue is, many business owners don’t use them to the fullest extent possible. In cases like this, it might be said that a poor experience is far better than no experience at all. The person who was kind enough to post their question asked for help in this area.
I know several individuals who use Google Places and Google My Business as part of their reputation management program. They were happy enough to share with me what they have discovered so far. According to them, when they get a customer referral, it is extremely important to follow up with them to make sure that they are satisfied with the service they receive. But some business owners appear to think that simply as a referral is a good review, it does not necessarily imply anything else. If someone leaves a bad review, you might wind up missing a great opportunity to get more referrals.
If you want to use an internet customer review system to get more referrals, you want to use it in conjunction with something like Google Places. Some online business owners think that they already have the best reviews and they don’t really need anything else. That may be true in some cases. But what about in circumstances where there is no such thing as the ideal review? It may be a good idea to use other popular business review sites instead. By doing so, you are giving your customers the option of leaving their own review on your business or website.
The way that it is possible to use an online reputation management tool like Google Places is to offer an additional feature that allows people to leave reviews about your company. You may either require visitors to create their own profile or you could just make it possible for visitors to leave reviews on your website by installing a nanny website manager service. An internet reputation management tool such as this will allow individuals to leave feedback without having to create a profile. The service will automatically incorporate reviews into your site. You won’t have to do anything. Just accept the fact that people are going to leave reviews and bear in mind that they are doing so on a voluntary basis.
You will, naturally, would like to check into whether or not your online reputation management system provider offers any additional services. By way of instance, some of the business owners offer applications to help businesses manage reviews. While it’s a wonderful bit of software, if it is only available to business owners, it is not probable that lots of folks will be interested in using it.
So if you’re interested in getting a bad review chance website up and running, be certain that you find an organization that offers a good experience no matter what the situation is. Don’t give them false assurances. And ensure that you’re treating every person who comes onto your website with the exact same respect that you would if they were a client. That will allow you to have a better experience with each person, which will translate into a more positive business experience for everyone.