One of the things that I do every day is to send an email to my list asking them if they have seen my recent article on Building Client Reputation with a specific Online Review System that I am using. The answer that I get each time is usually a positive one. The cause of this is that the vast majority of people who have been in the company for any length of time are now using these systems to help manage their reputations online. The reason I like Google’s My Business and Birdeye is because I like helping small businesses succeed online. Here’s What I said in a previous post on the matter:
“Even if I can not personally provide guidance, I can definitely pass along good experience. How do I do that? By simply having a excellent reputation management plan in place. And by not making any excuses, by admitting when I am wrong, and by giving others the benefit of a doubt.”
Here is another question from someone else that has been in operation for a very long time:”If I could only recommend two things to you that would make your business a better place, they would be a Google Places list and a Google My Business review opportunity URL.” The answer to this question is straightforward: both of these are free resources which may be used on the Internet to market your company. The problem is, many small business owners don’t utilize them to the fullest extent possible. In this case, it might be said that a poor experience is better than no experience at all. The person who was kind enough to post their question asked for help in this area.
I know several individuals who use Google Places and Google My Business as part of the standing management program. They were happy enough to share with me what they’ve discovered up to now. According to them, when they get a client referral, it’s very important to follow up with them to make sure they are satisfied with the service they receive. But some business owners appear to think that just as a referral is a good review, it doesn’t necessarily mean anything else. If someone leaves a bad review, you could end up missing a terrific opportunity to get more referrals.
If you would like to use an online customer review system to secure more referrals, you need to use it in conjunction with something like Google Places. Some online business owners think that they already have the best reviews and they do not really need anything else. That may be true sometimes. But what about in cases where there isn’t any such thing as the ideal review? It might be a good idea to use other popular business review websites instead. By doing so, you’re giving your clients the option of leaving their own review on your company or website.
The way which it is possible to use an online reputation management tool like Google Places is to supply an additional feature which allows people to leave reviews about your company. You may either require visitors to create their own profile or you can simply make it possible for visitors to leave reviews on your site by installing a nanny website manager service. An online reputation management tool such as this will allow individuals to leave feedback without needing to create a profile. The service will automatically incorporate reviews into your website. You won’t need to do anything. Simply accept the fact that people will leave reviews and bear in mind that they are doing so on a voluntary basis.
You will, naturally, want to check into whether or not your online reputation management system supplier provides any extra services. By way of example, some of the business owners offer applications to help companies manage reviews. While it’s a nice piece of software, if it is only available to business owners, it’s not likely that many people will be interested in using it.
So if you’re interested in getting a bad review opportunity website up and running, be certain that you find a company that offers a fantastic experience regardless of what the circumstance is. Do not give them false assurances. And ensure that you’re treating every person who comes onto your site with the same respect that you would if they were a client. That will allow you to have a better experience with each person, which will translate into a more positive business experience for everyone.