One of the things that I do every day is to send an email to my list asking them if they’ve seen my recent article on Building Customer Reputation with a particular Online Review System that I am using. The answer that I get every time is usually a positive one. The reason for this is that the huge majority of people who’ve been in the company for any length of time are now using these systems to help manage their reputations online. The reason why I like Google’s My Business and Birdeye is because I enjoy helping small businesses succeed online. Here is what I said in an earlier post on the matter:
“Even if I can not personally offer advice, I will definitely pass along good experience. How can I do that? By simply having a excellent reputation management plan in place. And by not making any excuses, by admitting when I am wrong, and by giving others the benefit of a doubt.”
Here is another question from someone else that has been in business for a very long time:”If I could only recommend two things to you that would make your company a better place, they would be a Google Places list and a Google My Business review opportunity URL.” The answer to this question is straightforward: both of them are free resources which can be used on the Internet to promote your business. The problem is, many small business owners don’t use them to the fullest extent possible. In cases like this, it might be said that a poor experience is better than no experience at all. The person who was kind enough to post their question asked for help in this area.
I know several individuals who use Google Places and Google My Business within the reputation management program. They were happy enough to share with me what they’ve discovered up to now. According to them, when they get a customer referral, it is extremely important to follow up with them to make sure that they are satisfied with the service they get. But some business owners seem to think that simply as a referral is a good review, it doesn’t necessarily imply anything else. If someone leaves a bad review, you might wind up missing a great chance to get more referrals.
If you want to use an internet customer review system to secure more referrals, you want to use it in conjunction with something like Google Places. Some internet business owners think that they already have the best reviews and they do not really need anything else. That may be true sometimes. But what about in circumstances where there isn’t any such thing as the perfect review? It might be a great idea to use other popular business review websites instead. By doing so, you’re giving your clients the option of leaving their own review on your business or website.
The way that you can use an online reputation management tool such as Google Places is to offer an additional feature that allows people to leave reviews about your business. You can either require visitors to create their own profile or you could simply make it possible for visitors to leave reviews on your site by installing a nanny website manager support. An internet reputation management tool such as this will allow people to leave feedback without having to create a profile. The service will automatically integrate reviews into your site. You won’t have to do anything. Simply accept the fact that people will leave reviews and keep in mind that they are doing so on a voluntary basis.
You will, of course, would like to check into whether your online reputation management system supplier provides any extra services. For instance, some of these business owners provide applications to help businesses manage reviews. While it’s a nice piece of software, if it is only available to business owners, it is not likely that many people will be interested in using it.
So if you’re interested in getting a poor review chance website up and running, make sure that you find an organization that provides a good experience regardless of what the circumstance is. Don’t give them false assurances. And ensure that you’re treating every person who comes onto your site with the exact same respect that you want if they were a customer. That will allow you to have a better experience with each individual, which will translate into a more favorable business experience for everyone.