One of the things which I do every day is to send an email to my list asking them if they’ve seen my recent post on Building Client Reputation with a particular Online Review System that I am using. The response that I get each time is generally a positive one. The reason for this is that the huge majority of those who’ve been in the business for any length of time are now using these systems to help manage their reputations online. The reason why I like Google’s My Business and Birdeye is because I like helping small businesses succeed online. Here is what I said in an earlier post on the matter:
“Even if I can’t personally offer guidance, I will definitely pass along great experience. How do I do that? By simply having a great reputation management plan in place. And by not making any excuses, by admitting when I am wrong, and by giving others the benefit of a doubt.”
Here is another question from another person who has been in operation for a very long time:”If I could only recommend two things to you that would make your company a better place, they would be a Google Places listing and a Google My Business review chance URL.” The answer to this question is simple: both of them are free resources which may be used on the Internet to market your company. The issue is, many business owners don’t use them to the fullest extent possible. In cases like this, it could be said that a bad experience is far better than no experience at all. The person who was kind enough to post their question asked for help in this area.
I know several individuals who use Google Places and Google My Business as part of the reputation management plan. They were happy enough to share with me what they’ve discovered up to now. According to them, when they get a client referral, it is very important to follow up with them to help make sure that they are satisfied with the service they receive. But some business owners appear to think that simply because a referral is a good review, it doesn’t necessarily imply anything else. If someone leaves a bad review, you might wind up missing a terrific opportunity to get more referrals.
If you want to use an online customer review system to get more referrals, you need to use it in conjunction with something like Google Places. Some online business owners believe that they already have the best reviews and they do not really need anything else. That may be true sometimes. But what about in cases where there is no such thing as the perfect review? It might be a great idea to use other popular business review websites instead. By doing so, you are giving your customers the option of leaving their own review on your business or website.
The way which it is possible to use an online reputation management tool like Google Places is to offer an additional feature that allows people to leave reviews about your business. You may either require visitors to create their own profile or you could just make it possible for visitors to leave reviews on your site by installing a nanny website manager service. An online reputation management tool such as this will allow people to leave feedback without needing to create a profile. The service will automatically incorporate reviews into your site. You won’t have to do anything. Simply accept the fact that people are going to leave reviews and keep in mind they’re doing this on a voluntary basis.
You will, naturally, want to check into whether your online reputation management system provider offers any additional services. For example, some of these business owners offer software to help businesses manage reviews. While it’s a nice bit of software, if it is only available to business owners, it’s not likely that lots of people will be interested in using it.
So if you’re interested in getting a bad review chance website up and running, make certain that you find an organization that offers a fantastic experience regardless of what the situation is. Don’t give them false assurances. And make sure that you’re treating every person who comes onto your site with the exact same respect that you would if they were a client. That will allow you to have a better experience with every person, which will translate into a more positive business experience for everybody.