One of the things which I do every day is to send an e-mail to my list asking them if they have seen my recent post on Building Customer Reputation with a particular Online Review System which I am using. The response that I get every time is generally a positive one. The reason for this is that the huge majority of people who’ve been in the company for any length of time are now using these systems to help manage their reputations online. The reason I like Google’s My Business and Birdeye is because I enjoy helping small businesses succeed online. Here’s What I said in a previous post on the matter:
“Even if I can’t personally provide guidance, I will definitely pass along good experience. How do I do that? By simply having a great reputation management plan in place. And by not making any excuses, by admitting when I am wrong, and by giving others the benefit of a doubt.”
Here is another question from someone else who has been in business for quite a long time:”If I could only recommend two things to you that would make your company a better place, they would be a Google Places listing and a Google My Business review opportunity URL.” The answer to this question is simple: both of them are free resources that may be used on the world wide web to promote your business. The issue is, many business owners don’t use them to the fullest extent possible. In this case, it could be said that a bad experience is better than no experience at all. The man who was kind enough to post their question asked for help in this area.
I know several individuals who use Google Places and Google My Business as part of the standing management plan. They were happy enough to share with me what they’ve discovered so far. According to them, when they get a customer referral, it’s very important to follow up with them to make sure that they are content with the service they receive. But some business owners seem to think that simply as a referral is a fantastic review, it doesn’t necessarily imply anything else. If a person leaves a bad review, you could end up missing a great chance to get more referrals.
If you would like to use an internet customer review system to get more referrals, you want to use it in conjunction with something like Google Places. Some internet business owners think that they already have the best reviews and they don’t really need anything else. That may be true sometimes. But what about in circumstances where there is no such thing as the perfect review? It might be a good idea to use other popular business review sites instead. By doing so, you’re giving your customers the option of leaving their own review on your business or website.
The way that it is possible to use an online reputation management tool such as Google Places is to offer an additional feature which allows people to leave reviews about your company. You may either require visitors to create their own profile or you could simply make it possible for visitors to leave reviews on your site by installing a nanny website manager service. An online reputation management tool like this will allow individuals to leave feedback without needing to create a profile. The service will automatically integrate reviews into your site. You won’t need to do anything. Simply accept the fact that people will leave reviews and keep in mind they’re doing this on a voluntary basis.
You will, of course, would like to check into whether your online reputation management system provider offers any additional services. For instance, some of the business owners provide software to help businesses manage reviews. While it’s a nice bit of software, if it is only available to business owners, it’s not likely that lots of folks will be interested in using it.
So if you’re looking to get a bad review opportunity website up and running, make certain that you find a company that provides a fantastic experience regardless of what the situation is. Do not give them false assurances. And make sure that you’re treating every person who comes onto your site with the same respect that you want if they were a client. That will allow you to have a better experience with each individual, which will translate into a more positive business experience for everyone.