One of the things which I do every day is to send an e-mail to my list asking them if they’ve seen my recent post on Building Customer Reputation with a particular Online Review System that I am using. The answer that I get each time is generally a positive one. The cause of this is that the vast majority of people who have been in the company for any length of time are now using these systems to help manage their reputations online. The reason why I like Google’s My Business and Birdeye is because I like helping small businesses succeed online. Here is what I said in an earlier post on the matter:
“Even if I can’t personally offer advice, I will definitely pass along good experience. How do I do that? By simply having a great reputation management strategy in place. And by not making any excuses, by admitting when I’m wrong, and by giving others the benefit of a doubt.”
Here is another question from someone else who has been in operation for quite a long time:”If I could only recommend two things to you that would make your business a better place, they would be a Google Places listing and a Google My Business review opportunity URL.” The answer to this question is straightforward: both of these are free resources that may be used on the Internet to market your company. The problem is, many small business owners don’t use them to the fullest extent possible. In this case, it could be said that a bad experience is far better than no experience at all. The person who was kind enough to post their question asked for help in this area.
I know several people who use Google Places and Google My Business as part of their reputation management program. They were happy enough to share with me what they’ve discovered so far. According to them, when they get a customer referral, it is very important to follow up with them to help make sure they are content with the service they receive. But some business owners appear to think that just because a referral is a good review, it does not necessarily imply anything else. If someone leaves a bad review, you could end up missing a great chance to get more referrals.
If you would like to use an internet customer review system to secure more referrals, you need to use it in conjunction with something like Google Places. Some internet business owners think that they already have the best reviews and they don’t really need anything else. That may be true in some cases. But what about in circumstances where there isn’t any such thing as the perfect review? It may be a great idea to use other popular business review sites instead. By doing so, you are giving your customers the option of leaving their own review on your business or website.
The way which you can use an online reputation management tool like Google Places is to offer an additional feature that allows people to leave reviews about your business. You can either require visitors to create their own profile or you could just make it possible for visitors to leave reviews on your site by installing a nanny website manager support. An online reputation management tool such as this will allow people to leave feedback without having to create a profile. The service will automatically incorporate reviews into your site. You won’t have to do anything. Just accept the fact that people will leave reviews and bear in mind that they are doing so on a voluntary basis.
You will, of course, would like to check into whether your online reputation management system provider provides any additional services. By way of instance, some of the business owners offer applications to help businesses manage reviews. While it’s a wonderful bit of software, if it’s only available to business owners, it is not probable that many people will be interested in using it.
So if you’re interested in getting a bad review opportunity website up and running, be certain that you find a company that offers a good experience regardless of what the circumstance is. Don’t give them false assurances. And ensure that you’re treating every person who comes onto your website with the exact same respect that you want if they were a client. That will allow you to have a better experience with each individual, which will translate into a more favorable business experience for everybody.