One of the things that I do every day is to send an e-mail to my list asking them if they have seen my recent article on Building Client Reputation with a specific Online Review System that I am using. The answer that I get every time is generally a positive one. The cause of this is that the huge majority of those who have been in the business for any length of time are now using these systems to help manage their reputations online. The reason I like Google’s My Business and Birdeye is because I enjoy helping small businesses succeed online. Here is what I said in an earlier post on the matter:
“Even if I can not personally provide guidance, I can definitely pass along great experience. How can I do that? By simply having a excellent reputation management plan in place. And by not making any excuses, by admitting when I am wrong, and by giving others the benefit of a doubt.”
Here is another question from someone else who has been in business for a very long time:”If I could only recommend two things to you that would make your business a better place, they would be a Google Places listing and a Google My Business review chance URL.” The answer to this question is straightforward: both of these are free resources which may be used on the Internet to market your company. The issue is, many small business owners don’t utilize them to the fullest extent possible. In cases like this, it could be said that a poor experience is far better than no experience at all. The person who was kind enough to post their question asked for help in this area.
I know several people who use Google Places and Google My Business as part of their reputation management program. They were happy enough to share with me what they’ve discovered so far. According to them, when they get a client referral, it’s very important to follow up with them to make sure that they are satisfied with the service they receive. But some business owners appear to think that just as a referral is a fantastic review, it does not necessarily imply anything else. If a person leaves a bad review, you could end up missing a great chance to get more referrals.
If you would like to use an online customer review system to get more referrals, you want to use it in conjunction with something like Google Places. Some internet business owners think that they already have the best reviews and they don’t really need anything else. That may be true sometimes. But what about in cases where there is no such thing as the perfect review? It may be a great idea to use other popular business review sites instead. By doing so, you are giving your customers the option of leaving their own review on your business or website.
The way that you can use an online reputation management tool such as Google Places is to offer an additional feature that allows people to leave reviews about your company. You can either require visitors to create their own profile or you can simply make it possible for visitors to leave reviews on your site by installing a nanny website manager support. An online reputation management tool like this will allow people to leave feedback without having to create a profile. The service will automatically integrate reviews into your site. You won’t have to do anything. Just accept the fact that people are going to leave reviews and keep in mind they’re doing this on a voluntary basis.
You will, of course, want to look into whether your online reputation management system supplier provides any additional services. For instance, some of the business owners provide applications to help companies manage reviews. While it’s a wonderful piece of software, if it’s only available to business owners, it is not likely that lots of folks will be interested in using it.
So if you’re looking to get a poor review chance website up and running, make sure that you find a company that offers a fantastic experience no matter what the situation is. Don’t give them false assurances. And make sure that you’re treating every person who comes onto your website with the same respect that you would if they were a customer. That can allow you to have a better experience with each person, which will translate into a more favorable business experience for everybody.