One of the things that I do every day is to send an e-mail to my list asking them if they have seen my recent article on Building Customer Reputation with a particular Online Review System which I am using. The response that I get each time is usually a positive one. The reason for this is that the vast majority of people who have been in the company for any length of time are now using these systems to help manage their reputations online. The reason why I like Google’s My Business and Birdeye is because I enjoy helping small businesses succeed online. Here is what I said in a previous article on the matter:
“Even if I can’t personally offer advice, I will definitely pass along good experience. How do I do that? By simply having a great reputation management plan in place. And by not making any excuses, by admitting when I am wrong, and by giving others the benefit of a doubt.”
Here is another question from another person who has been in operation for quite a long time:”If I could only recommend two things to you that would make your company a better place, they would be a Google Places listing and a Google My Business review opportunity URL.” The answer to this question is straightforward: both of these are free resources which can be used on the Internet to market your company. The issue is, many business owners don’t use them to the fullest extent possible. In this case, it could be said that a bad experience is far better than no experience at all. The man who was kind enough to post their question asked for help in this area.
I know several people who use Google Places and Google My Business within their standing management plan. They were happy enough to share with me what they’ve discovered so far. According to them, when they get a customer referral, it’s extremely important to follow up with them to make sure they are satisfied with the service they receive. But some business owners appear to think that just because a referral is a fantastic review, it doesn’t necessarily mean anything else. If someone leaves a bad review, you could end up missing a terrific chance to get more referrals.
If you would like to use an internet customer review system to get more referrals, you need to use it in conjunction with something like Google Places. Some online business owners believe that they already have the best reviews and they don’t really need anything else. That may be true sometimes. But what about in cases where there is no such thing as the ideal review? It might be a great idea to use other popular business review sites instead. By doing so, you’re giving your customers the option of leaving their own review on your company or website.
The way which you can use an online reputation management tool such as Google Places is to supply an additional feature which allows people to leave reviews about your company. You can either require visitors to create their own profile or you can simply make it possible for visitors to leave reviews on your site by installing a nanny website manager service. An internet reputation management tool such as this will allow people to leave feedback without having to create a profile. The service will automatically incorporate reviews into your website. You won’t need to do anything. Simply accept the fact that people are going to leave reviews and keep in mind they’re doing so on a voluntary basis.
You will, of course, want to check into whether or not your online reputation management system provider provides any extra services. For instance, some of these business owners provide software to help businesses manage reviews. While it’s a wonderful piece of software, if it’s only available to business owners, it’s not likely that many folks will be interested in using it.
So if you’re looking to get a bad review chance website up and running, be sure that you find an organization that offers a good experience regardless of what the situation is. Don’t give them false assurances. And ensure that you’re treating every person who comes onto your site with the exact same respect that you want if they were a customer. That can help you have a better experience with every individual, which will translate into a more favorable business experience for everyone.