One of the things that I do every day is to send an email to my list asking them if they have seen my recent post on Building Client Reputation with a specific Online Review System which I am using. The answer that I get each time is usually a positive one. The reason for this is that the huge majority of those who’ve been in the company for any length of time are now using these systems to help manage their reputations online. The reason I like Google’s My Business and Birdeye is because I like helping small businesses succeed online. Here’s What I said in an earlier post on the matter:
“Even if I can’t personally offer advice, I can definitely pass along great experience. How do I do that? By simply having a excellent reputation management plan in place. And by not making any excuses, by admitting when I’m wrong, and by giving others the benefit of a doubt.”
Here is another question from another person who has been in operation for quite a long time:”If I could only recommend two things to you that would make your company a better place, they would be a Google Places listing and a Google My Business review opportunity URL.” The answer to this question is straightforward: both of these are free resources that can be used on the world wide web to promote your business. The problem is, many small business owners don’t utilize them to the fullest extent possible. In cases like this, it could be said that a bad experience is far better than no experience in any way. The man who was kind enough to post their question asked for help in this area.
I know several people who use Google Places and Google My Business as part of their reputation management program. They were happy enough to share with me what they’ve discovered so far. According to them, when they get a customer referral, it is extremely important to follow up with them to help make sure that they are content with the service they receive. But some business owners appear to think that just because a referral is a good review, it doesn’t necessarily imply anything else. If a person leaves a bad review, you could end up missing a terrific chance to get more referrals.
If you want to use an online customer review system to get more referrals, you want to use it in conjunction with something like Google Places. Some online business owners think that they already have the best reviews and they do not really need anything else. That may be true sometimes. But what about in cases where there is no such thing as the perfect review? It may be a good idea to use other popular business review websites instead. By doing so, you are giving your customers the option of leaving their own review on your business or website.
The way which you can use an online reputation management tool such as Google Places is to offer an additional feature that allows people to leave reviews about your business. You may either require visitors to create their own profile or you could just make it possible for visitors to leave reviews on your website by installing a nanny website manager support. An online reputation management tool like this will allow people to leave feedback without having to create a profile. The service will automatically incorporate reviews into your site. You won’t need to do anything. Just accept the fact that people are going to leave reviews and keep in mind they’re doing so on a voluntary basis.
You will, naturally, want to check into whether or not your online reputation management system provider offers any additional services. By way of instance, some of the business owners provide applications to help businesses manage reviews. While it’s a nice bit of software, if it is only available to business owners, it is not likely that many folks will be interested in using it.
So if you’re looking to get a poor review chance website up and running, make sure that you find an organization that provides a good experience no matter what the circumstance is. Do not give them false assurances. And make sure you’re treating every person who comes onto your site with the same respect that you would if they were a customer. That will allow you to have a better experience with each individual, which will translate into a more positive business experience for everyone.