One of the things which I do every day is to send an e-mail to my list asking them if they have seen my recent article on Building Client Reputation with a particular Online Review System which I am using. The response that I get each time is usually a positive one. The cause of this is that the vast majority of those who have been in the company for any length of time are now using these systems to help manage their reputations online. The reason I like Google’s My Business and Birdeye is because I enjoy helping small businesses succeed online. Here is what I said in a previous post on the matter:
“Even if I can’t personally provide advice, I can definitely pass along good experience. How can I do that? By simply having a excellent reputation management plan in place. And by not making any excuses, by admitting when I’m wrong, and by giving others the benefit of a doubt.”
This is another question from another person that has been in operation for quite a long time:”If I could only recommend two things to you that would make your company a better place, they would be a Google Places list and a Google My Business review opportunity URL.” The answer to this question is simple: both of these are free resources which can be used on the world wide web to promote your business. The issue is, many small business owners don’t use them to the fullest extent possible. In cases like this, it might be said that a bad experience is far better than no experience in any way. The person who was kind enough to post their question asked for help in this area.
I know several people who use Google Places and Google My Business as part of their reputation management plan. They were happy enough to share with me what they have discovered up to now. According to them, when they get a client referral, it’s very important to follow up with them to make sure that they are satisfied with the service they get. But some business owners appear to think that simply because a referral is a fantastic review, it does not necessarily imply anything else. If a person leaves a bad review, you might wind up missing a terrific chance to get more referrals.
If you would like to use an online customer review system to get more referrals, you need to use it in conjunction with something like Google Places. Some online business owners believe that they already have the best reviews and they do not really need anything else. That may be true in some cases. But what about in cases where there is no such thing as the perfect review? It may be a good idea to use other popular business review sites instead. By doing so, you’re giving your customers the option of leaving their own review on your company or website.
The way which you can use an online reputation management tool such as Google Places is to offer an additional feature that allows people to leave reviews about your business. You can either require visitors to create their own profile or you can simply make it possible for people to leave reviews on your website by installing a nanny website manager service. An internet reputation management tool such as this will allow people to leave feedback without needing to create a profile. The service will automatically incorporate reviews into your site. You won’t need to do anything. Simply accept the fact that people are going to leave reviews and bear in mind they’re doing so on a voluntary basis.
You will, of course, would like to check into whether your online reputation management system provider offers any extra services. For instance, some of the business owners offer software to help companies manage reviews. While it’s a wonderful piece of software, if it is only available to business owners, it is not likely that lots of folks will be interested in using it.
So if you’re interested in getting a bad review chance website up and running, make certain that you find a company that offers a good experience regardless of what the situation is. Do not give them false assurances. And ensure you’re treating every person who comes onto your site with the same respect that you would if they were a client. That will allow you to have a better experience with each person, which will translate into a more favorable business experience for everybody.