One of the things that I do every day is to send an e-mail to my list asking them if they have seen my recent article on Building Customer Reputation with a specific Online Review System that I am using. The answer that I get every time is usually a positive one. The cause of this is that the vast majority of those who have been in the company for any length of time are now using these systems to help manage their reputations online. The reason I like Google’s My Business and Birdeye is because I enjoy helping small businesses succeed online. Here’s What I said in an earlier article on the matter:
“Even if I can’t personally offer advice, I can definitely pass along good experience. How can I do that? By simply having a excellent reputation management plan in place. And by not making any excuses, by admitting when I am wrong, and by giving others the benefit of a doubt.”
Here is another question from someone else that has been in operation for a very long time:”If I could only recommend two things to you that would make your company a better place, they would be a Google Places listing and a Google My Business review opportunity URL.” The answer to this question is straightforward: both of them are free resources which may be used on the Internet to promote your business. The issue is, many business owners don’t utilize them to the fullest extent possible. In cases like this, it might be said that a poor experience is better than no experience in any way. The man who was kind enough to post their question asked for help in this area.
I know several people who use Google Places and Google My Business within their reputation management program. They were happy enough to share with me what they have discovered so far. According to them, when they get a customer referral, it’s very important to follow up with them to help make sure that they are content with the service they get. But some business owners seem to think that just as a referral is a good review, it doesn’t necessarily mean anything else. If someone leaves a bad review, you could end up missing a terrific opportunity to get more referrals.
If you would like to use an online customer review system to secure more referrals, you want to use it in conjunction with something like Google Places. Some internet business owners believe that they already have the best reviews and they do not really need anything else. That may be true sometimes. But what about in circumstances where there is no such thing as the ideal review? It may be a great idea to use other popular business review websites instead. By doing so, you’re giving your clients the option of leaving their own review on your business or website.
The way that you can use an online reputation management tool like Google Places is to offer an additional feature which allows people to leave reviews about your company. You can either require visitors to create their own profile or you could just make it possible for visitors to leave reviews on your site by installing a nanny website manager service. An internet reputation management tool like this will allow individuals to leave feedback without needing to create a profile. The service will automatically incorporate reviews into your site. You won’t have to do anything. Just accept the fact that people will leave reviews and bear in mind that they are doing so on a voluntary basis.
You will, of course, want to check into whether your online reputation management system provider provides any extra services. By way of example, some of these business owners provide applications to help businesses manage reviews. While it’s a nice piece of software, if it is only available to business owners, it’s not likely that many folks will be interested in using it.
So if you’re interested in getting a bad review opportunity website up and running, make certain that you find a company that offers a good experience regardless of what the situation is. Do not give them false assurances. And ensure you’re treating every person who comes onto your site with the same respect that you would if they were a client. That can allow you to have a better experience with every person, which will translate into a more favorable business experience for everyone.