One of the things that I do every day is to send an email to my list asking them if they have seen my recent article on Building Customer Reputation with a particular Online Review System which I am using. The answer that I get each time is usually a positive one. The cause of this is that the vast majority of those who’ve been in the business for any length of time are now using these systems to help manage their reputations online. The reason why I like Google’s My Business and Birdeye is because I enjoy helping small businesses succeed online. Here is what I said in an earlier post on the matter:
“Even if I can not personally provide guidance, I will definitely pass along good experience. How do I do that? By simply having a excellent reputation management plan in place. And by not making any excuses, by admitting when I am wrong, and by giving others the benefit of a doubt.”
Here is another question from someone else who has been in business for a very long time:”If I could only recommend two things to you that would make your company a better place, they would be a Google Places listing and a Google My Business review chance URL.” The answer to this question is simple: both of them are free resources which can be used on the Internet to promote your business. The issue is, many small business owners don’t utilize them to the fullest extent possible. In this case, it could be said that a poor experience is far better than no experience at all. The man who was kind enough to post their question asked for help in this area.
I know several people who use Google Places and Google My Business as part of the standing management program. They were happy enough to share with me what they have discovered up to now. According to them, when they get a customer referral, it’s extremely important to follow up with them to help make sure they are content with the service they receive. But some business owners appear to think that simply because a referral is a fantastic review, it doesn’t necessarily mean anything else. If a person leaves a bad review, you could end up missing a great opportunity to get more referrals.
If you want to use an online customer review system to get more referrals, you need to use it in conjunction with something like Google Places. Some online business owners believe that they already have the best reviews and they do not really need anything else. That may be true in some cases. But what about in cases where there isn’t any such thing as the ideal review? It might be a good idea to use other popular business review websites instead. By doing so, you’re giving your customers the option of leaving their own review on your business or website.
The way which you can use an online reputation management tool like Google Places is to offer an additional feature that allows people to leave reviews about your company. You can either require visitors to create their own profile or you can just make it possible for visitors to leave reviews on your site by installing a nanny website manager service. An online reputation management tool such as this will allow people to leave feedback without needing to create a profile. The service will automatically integrate reviews into your website. You won’t need to do anything. Just accept the fact that people will leave reviews and bear in mind that they are doing so on a voluntary basis.
You will, naturally, want to check into whether or not your online reputation management system provider offers any additional services. By way of example, some of these business owners offer applications to help businesses manage reviews. While it’s a nice piece of software, if it’s only available to business owners, it’s not likely that lots of people will be interested in using it.
So if you’re looking to get a bad review opportunity website up and running, be sure that you find a company that offers a fantastic experience no matter what the situation is. Don’t give them false assurances. And ensure that you’re treating every person who comes onto your website with the exact same respect that you want if they were a customer. That can help you have a better experience with every person, which will translate into a more favorable business experience for everyone.