One of the things which I do every day is to send an email to my list asking them if they have seen my recent post on Building Customer Reputation with a specific Online Review System which I am using. The answer that I get each time is usually a positive one. The cause of this is that the vast majority of people who’ve been in the business for any length of time are now using these systems to help manage their reputations online. The reason why I like Google’s My Business and Birdeye is because I like helping small businesses succeed online. Here is what I said in an earlier article on the matter:
“Even if I can not personally offer advice, I will definitely pass along great experience. How can I do that? By simply having a excellent reputation management strategy in place. And by not making any excuses, by admitting when I am wrong, and by giving others the benefit of a doubt.”
Here is another question from someone else who has been in operation for a very long time:”If I could only recommend two things to you that would make your company a better place, they would be a Google Places listing and a Google My Business review opportunity URL.” The answer to this question is straightforward: both of these are free resources that may be used on the world wide web to promote your business. The problem is, many business owners don’t use them to the fullest extent possible. In this case, it might be said that a bad experience is better than no experience in any way. The person who was kind enough to post their question asked for help in this area.
I know several people who use Google Places and Google My Business as part of their reputation management plan. They were happy enough to share with me what they have discovered up to now. According to them, when they get a client referral, it is extremely important to follow up with them to make sure that they are content with the service they receive. But some business owners seem to think that just as a referral is a good review, it doesn’t necessarily mean anything else. If a person leaves a bad review, you might wind up missing a great opportunity to get more referrals.
If you want to use an internet customer review system to secure more referrals, you need to use it in conjunction with something like Google Places. Some online business owners think that they already have the best reviews and they don’t really need anything else. That may be true sometimes. But what about in circumstances where there isn’t any such thing as the ideal review? It may be a great idea to use other popular business review websites instead. By doing so, you are giving your clients the option of leaving their own review on your business or website.
The way which it is possible to use an online reputation management tool like Google Places is to offer an additional feature which allows people to leave reviews about your company. You can either require visitors to create their own profile or you can simply make it possible for people to leave reviews on your website by installing a nanny website manager service. An internet reputation management tool such as this will allow individuals to leave feedback without having to create a profile. The service will automatically incorporate reviews into your website. You won’t need to do anything. Simply accept the fact that people will leave reviews and keep in mind that they are doing this on a voluntary basis.
You will, naturally, want to look into whether your online reputation management system supplier offers any additional services. By way of example, some of the business owners provide software to help businesses manage reviews. While it’s a nice piece of software, if it’s only available to business owners, it is not likely that lots of folks will be interested in using it.
So if you’re interested in getting a bad review opportunity website up and running, be certain that you find an organization that provides a good experience no matter what the circumstance is. Don’t give them false assurances. And ensure you’re treating every person who comes onto your site with the same respect that you would if they were a client. That will allow you to have a better experience with every person, which will translate into a more favorable business experience for everybody.