One of the things that I do every day is to send an e-mail to my list asking them if they have seen my recent post on Building Client Reputation with a particular Online Review System that I am using. The answer that I get each time is generally a positive one. The reason for this is that the vast majority of people who have been in the business for any length of time are now using these systems to help manage their reputations online. The reason I like Google’s My Business and Birdeye is because I like helping small businesses succeed online. Here’s What I said in an earlier post on the matter:
“Even if I can not personally provide guidance, I can definitely pass along good experience. How do I do that? By simply having a great reputation management plan in place. And by not making any excuses, by admitting when I am wrong, and by giving others the benefit of a doubt.”
Here is another question from someone else who has been in operation for a very long time:”If I could only recommend two things to you that would make your business a better place, they would be a Google Places list and a Google My Business review chance URL.” The answer to this question is straightforward: both of them are free resources that can be used on the world wide web to market your company. The problem is, many business owners don’t utilize them to the fullest extent possible. In cases like this, it could be said that a bad experience is far better than no experience at all. The person who was kind enough to post their question asked for help in this area.
I know several people who use Google Places and Google My Business as part of the standing management program. They were happy enough to share with me what they have discovered up to now. According to them, when they get a customer referral, it’s extremely important to follow up with them to make sure that they are content with the service they receive. But some business owners seem to think that just as a referral is a fantastic review, it doesn’t necessarily imply anything else. If someone leaves a bad review, you might wind up missing a terrific opportunity to get more referrals.
If you want to use an online customer review system to secure more referrals, you want to use it in conjunction with something like Google Places. Some online business owners think that they already have the best reviews and they do not really need anything else. That may be true sometimes. But what about in circumstances where there is no such thing as the perfect review? It may be a good idea to use other popular business review websites instead. By doing so, you’re giving your clients the option of leaving their own review on your company or website.
The way which you can use an online reputation management tool like Google Places is to supply an additional feature that allows people to leave reviews about your company. You can either require visitors to create their own profile or you could simply make it possible for people to leave reviews on your website by installing a nanny website manager service. An online reputation management tool such as this will allow individuals to leave feedback without having to create a profile. The service will automatically incorporate reviews into your site. You won’t have to do anything. Simply accept the fact that people will leave reviews and keep in mind they’re doing this on a voluntary basis.
You will, of course, would like to check into whether or not your online reputation management system supplier offers any additional services. For instance, some of the business owners offer applications to help businesses manage reviews. While it’s a nice bit of software, if it is only available to business owners, it is not probable that many people will be interested in using it.
So if you’re interested in getting a bad review chance website up and running, make certain that you find a company that offers a good experience regardless of what the circumstance is. Do not give them false assurances. And ensure that you’re treating every person who comes onto your website with the exact same respect that you would if they were a client. That will allow you to have a better experience with every individual, which will translate into a more favorable business experience for everybody.