One of the things which I do every day is to send an email to my list asking them if they have seen my recent article on Building Client Reputation with a particular Online Review System that I am using. The response that I get every time is generally a positive one. The cause of this is that the huge majority of those who’ve been in the business for any length of time are now using these systems to help manage their reputations online. The reason I like Google’s My Business and Birdeye is because I enjoy helping small businesses succeed online. Here is what I said in a previous post on the matter:
“Even if I can not personally offer guidance, I can definitely pass along good experience. How can I do that? By simply having a excellent reputation management strategy in place. And by not making any excuses, by admitting when I’m wrong, and by giving others the benefit of a doubt.”
Here is another question from someone else who has been in operation for a very long time:”If I could only recommend two things to you that would make your company a better place, they would be a Google Places listing and a Google My Business review opportunity URL.” The answer to this question is straightforward: both of these are free resources which can be used on the world wide web to promote your business. The issue is, many small business owners don’t use them to the fullest extent possible. In this case, it could be said that a bad experience is better than no experience at all. The person who was kind enough to post their question asked for help in this area.
I know several people who use Google Places and Google My Business as part of the standing management program. They were happy enough to share with me what they’ve discovered so far. According to them, when they get a customer referral, it’s very important to follow up with them to make sure that they are content with the service they receive. But some business owners seem to think that just as a referral is a fantastic review, it doesn’t necessarily imply anything else. If someone leaves a bad review, you could end up missing a terrific chance to get more referrals.
If you would like to use an internet customer review system to secure more referrals, you want to use it in conjunction with something like Google Places. Some internet business owners believe that they already have the best reviews and they don’t really need anything else. That may be true in some cases. But what about in cases where there isn’t any such thing as the ideal review? It might be a good idea to use other popular business review sites instead. By doing so, you are giving your customers the option of leaving their own review on your company or website.
The way which it is possible to use an online reputation management tool such as Google Places is to supply an additional feature which allows people to leave reviews about your business. You may either require visitors to create their own profile or you can simply make it possible for visitors to leave reviews on your site by installing a nanny website manager service. An internet reputation management tool like this will allow people to leave feedback without having to create a profile. The service will automatically integrate reviews into your site. You won’t need to do anything. Simply accept the fact that people will leave reviews and bear in mind they’re doing so on a voluntary basis.
You will, of course, want to check into whether or not your online reputation management system provider offers any additional services. By way of example, some of the business owners offer software to help companies manage reviews. While it’s a wonderful bit of software, if it’s only available to business owners, it’s not likely that lots of people will be interested in using it.
So if you’re looking to get a poor review chance website up and running, be sure that you find an organization that provides a good experience no matter what the situation is. Do not give them false assurances. And ensure you’re treating every person who comes onto your website with the same respect that you would if they were a client. That will allow you to have a better experience with each person, which will translate into a more favorable business experience for everybody.