One of the things which I do every day is to send an e-mail to my list asking them if they’ve seen my recent post on Building Client Reputation with a particular Online Review System that I am using. The answer that I get every time is generally a positive one. The reason for this is that the huge majority of people who have been in the business for any length of time are now using these systems to help manage their reputations online. The reason I like Google’s My Business and Birdeye is because I enjoy helping small businesses succeed online. Here is what I said in an earlier post on the matter:
“Even if I can’t personally provide guidance, I will definitely pass along great experience. How do I do that? By simply having a great reputation management plan in place. And by not making any excuses, by admitting when I am wrong, and by giving others the benefit of a doubt.”
This is another question from another person that has been in operation for a very long time:”If I could only recommend two things to you that would make your business a better place, they would be a Google Places list and a Google My Business review chance URL.” The answer to this question is straightforward: both of these are free resources which may be used on the Internet to promote your business. The problem is, many small business owners don’t utilize them to the fullest extent possible. In this case, it might be said that a poor experience is better than no experience at all. The person who was kind enough to post their question asked for help in this area.
I know several people who use Google Places and Google My Business as part of their standing management program. They were happy enough to share with me what they have discovered so far. According to them, when they get a customer referral, it’s extremely important to follow up with them to make sure they are content with the service they receive. But some business owners seem to think that simply because a referral is a good review, it does not necessarily mean anything else. If someone leaves a bad review, you could end up missing a terrific chance to get more referrals.
If you want to use an internet customer review system to secure more referrals, you want to use it in conjunction with something like Google Places. Some internet business owners think that they already have the best reviews and they don’t really need anything else. That may be true in some cases. But what about in circumstances where there isn’t any such thing as the ideal review? It may be a good idea to use other popular business review websites instead. By doing so, you’re giving your clients the option of leaving their own review on your business or website.
The way which it is possible to use an online reputation management tool like Google Places is to supply an additional feature which allows people to leave reviews about your business. You may either require visitors to create their own profile or you could just make it possible for people to leave reviews on your website by installing a nanny website manager service. An online reputation management tool such as this will allow people to leave feedback without having to create a profile. The service will automatically incorporate reviews into your site. You won’t need to do anything. Simply accept the fact that people will leave reviews and bear in mind that they are doing this on a voluntary basis.
You will, naturally, would like to look into whether your online reputation management system supplier offers any extra services. For example, some of these business owners provide applications to help businesses manage reviews. While it’s a nice piece of software, if it’s only available to business owners, it’s not likely that lots of people will be interested in using it.
So if you’re looking to get a poor review chance website up and running, make sure that you find a company that offers a good experience no matter what the circumstance is. Do not give them false assurances. And ensure you’re treating every person who comes onto your site with the same respect that you want if they were a client. That will help you have a better experience with each person, which will translate into a more favorable business experience for everyone.