One of the things which I do every day is to send an e-mail to my list asking them if they have seen my recent post on Building Client Reputation with a particular Online Review System that I am using. The response that I get each time is generally a positive one. The reason for this is that the huge majority of people who’ve been in the business for any length of time are now using these systems to help manage their reputations online. The reason why I like Google’s My Business and Birdeye is because I like helping small businesses succeed online. Here is what I said in an earlier article on the matter:
“Even if I can’t personally provide advice, I can definitely pass along great experience. How can I do that? By simply having a great reputation management strategy in place. And by not making any excuses, by admitting when I am wrong, and by giving others the benefit of a doubt.”
This is another question from someone else who has been in operation for quite a long time:”If I could only recommend two things to you that would make your business a better place, they would be a Google Places listing and a Google My Business review opportunity URL.” The answer to this question is straightforward: both of them are free resources which may be used on the Internet to promote your business. The problem is, many small business owners don’t use them to the fullest extent possible. In cases like this, it could be said that a poor experience is better than no experience at all. The man who was kind enough to post their question asked for help in this area.
I know several people who use Google Places and Google My Business within the reputation management program. They were happy enough to share with me what they’ve discovered so far. According to them, when they get a client referral, it is extremely important to follow up with them to make sure that they are content with the service they get. But some business owners appear to think that just because a referral is a good review, it does not necessarily imply anything else. If a person leaves a bad review, you might wind up missing a terrific chance to get more referrals.
If you want to use an online customer review system to secure more referrals, you want to use it in conjunction with something like Google Places. Some online business owners believe that they already have the best reviews and they don’t really need anything else. That may be true in some cases. But what about in circumstances where there is no such thing as the ideal review? It may be a good idea to use other popular business review sites instead. By doing so, you are giving your clients the option of leaving their own review on your company or website.
The way that you can use an online reputation management tool such as Google Places is to supply an additional feature which allows people to leave reviews about your business. You may either require visitors to create their own profile or you could just make it possible for visitors to leave reviews on your site by installing a nanny website manager service. An internet reputation management tool such as this will allow individuals to leave feedback without needing to create a profile. The service will automatically incorporate reviews into your site. You won’t need to do anything. Just accept the fact that people will leave reviews and keep in mind that they are doing so on a voluntary basis.
You will, naturally, would like to look into whether your online reputation management system supplier offers any additional services. For instance, some of the business owners provide applications to help businesses manage reviews. While it’s a wonderful piece of software, if it is only available to business owners, it’s not probable that many people will be interested in using it.
So if you’re interested in getting a bad review opportunity website up and running, be sure that you find an organization that provides a good experience regardless of what the circumstance is. Do not give them false assurances. And make sure that you’re treating every person who comes onto your website with the same respect that you would if they were a client. That will allow you to have a better experience with every individual, which will translate into a more favorable business experience for everyone.