One of the things that I do every day is to send an email to my list asking them if they have seen my recent article on Building Client Reputation with a specific Online Review System that I am using. The answer that I get each time is usually a positive one. The reason for this is that the huge majority of people who have been in the business for any length of time are now using these systems to help manage their reputations online. The reason I like Google’s My Business and Birdeye is because I like helping small businesses succeed online. Here is what I said in a previous article on the matter:
“Even if I can’t personally provide advice, I will definitely pass along good experience. How do I do that? By simply having a great reputation management strategy in place. And by not making any excuses, by admitting when I’m wrong, and by giving others the benefit of a doubt.”
This is another question from someone else that has been in operation for a very long time:”If I could only recommend two things to you that would make your company a better place, they would be a Google Places listing and a Google My Business review chance URL.” The answer to this question is straightforward: both of them are free resources which can be used on the world wide web to promote your business. The problem is, many business owners don’t use them to the fullest extent possible. In this case, it could be said that a poor experience is far better than no experience at all. The man who was kind enough to post their question asked for help in this area.
I know several individuals who use Google Places and Google My Business within their reputation management program. They were happy enough to share with me what they’ve discovered so far. According to them, when they get a customer referral, it’s very important to follow up with them to help make sure they are content with the service they receive. But some business owners appear to think that just because a referral is a good review, it doesn’t necessarily imply anything else. If someone leaves a bad review, you might wind up missing a great chance to get more referrals.
If you would like to use an online customer review system to secure more referrals, you want to use it in conjunction with something like Google Places. Some online business owners believe that they already have the best reviews and they do not really need anything else. That may be true in some cases. But what about in cases where there is no such thing as the perfect review? It may be a good idea to use other popular business review sites instead. By doing so, you’re giving your clients the option of leaving their own review on your business or website.
The way that it is possible to use an online reputation management tool like Google Places is to offer an additional feature that allows people to leave reviews about your company. You can either require visitors to create their own profile or you can simply make it possible for visitors to leave reviews on your site by installing a nanny website manager service. An internet reputation management tool such as this will allow people to leave feedback without needing to create a profile. The service will automatically integrate reviews into your site. You won’t need to do anything. Just accept the fact that people are going to leave reviews and keep in mind they’re doing so on a voluntary basis.
You will, of course, would like to look into whether or not your online reputation management system supplier provides any additional services. By way of example, some of these business owners provide applications to help businesses manage reviews. While it’s a wonderful bit of software, if it’s only available to business owners, it’s not likely that many people will be interested in using it.
So if you’re interested in getting a bad review chance website up and running, make sure that you find an organization that offers a good experience regardless of what the situation is. Do not give them false assurances. And make sure you’re treating every person who comes onto your site with the same respect that you would if they were a client. That can help you have a better experience with every individual, which will translate into a more favorable business experience for everyone.