One of the things that I do every day is to send an e-mail to my list asking them if they’ve seen my recent article on Building Client Reputation with a particular Online Review System that I am using. The answer that I get each time is usually a positive one. The cause of this is that the vast majority of people who have been in the company for any length of time are now using these systems to help manage their reputations online. The reason why I like Google’s My Business and Birdeye is because I like helping small businesses succeed online. Here is what I said in an earlier post on the matter:
“Even if I can not personally provide guidance, I can definitely pass along good experience. How do I do that? By simply having a excellent reputation management plan in place. And by not making any excuses, by admitting when I am wrong, and by giving others the benefit of a doubt.”
Here is another question from another person that has been in operation for a very long time:”If I could only recommend two things to you that would make your company a better place, they would be a Google Places listing and a Google My Business review chance URL.” The answer to this question is simple: both of them are free resources which may be used on the world wide web to market your company. The issue is, many small business owners don’t utilize them to the fullest extent possible. In this case, it could be said that a poor experience is better than no experience in any way. The man who was kind enough to post their question asked for help in this area.
I know several individuals who use Google Places and Google My Business as part of the reputation management plan. They were happy enough to share with me what they’ve discovered so far. According to them, when they get a client referral, it is extremely important to follow up with them to make sure that they are content with the service they get. But some business owners appear to think that simply as a referral is a good review, it doesn’t necessarily imply anything else. If a person leaves a bad review, you could end up missing a great opportunity to get more referrals.
If you want to use an internet customer review system to get more referrals, you want to use it in conjunction with something like Google Places. Some online business owners believe that they already have the best reviews and they don’t really need anything else. That may be true in some cases. But what about in circumstances where there isn’t any such thing as the ideal review? It may be a great idea to use other popular business review sites instead. By doing so, you are giving your customers the option of leaving their own review on your business or website.
The way which you can use an online reputation management tool like Google Places is to supply an additional feature which allows people to leave reviews about your company. You may either require visitors to create their own profile or you could simply make it possible for visitors to leave reviews on your website by installing a nanny website manager service. An online reputation management tool such as this will allow people to leave feedback without needing to create a profile. The service will automatically incorporate reviews into your site. You won’t have to do anything. Just accept the fact that people will leave reviews and keep in mind that they are doing this on a voluntary basis.
You will, naturally, would like to check into whether or not your online reputation management system provider offers any additional services. For instance, some of the business owners offer applications to help businesses manage reviews. While it’s a nice piece of software, if it’s only available to business owners, it is not probable that lots of folks will be interested in using it.
So if you’re interested in getting a bad review chance website up and running, make sure that you find a company that offers a good experience regardless of what the circumstance is. Do not give them false assurances. And make sure that you’re treating every person who comes onto your site with the exact same respect that you would if they were a customer. That will help you have a better experience with every individual, which will translate into a more positive business experience for everybody.