One of the things that I do every day is to send an email to my list asking them if they have seen my recent article on Building Customer Reputation with a particular Online Review System which I am using. The answer that I get every time is generally a positive one. The reason for this is that the huge majority of those who’ve been in the company for any length of time are now using these systems to help manage their reputations online. The reason why I like Google’s My Business and Birdeye is because I like helping small businesses succeed online. Here’s What I said in an earlier article on the matter:
“Even if I can not personally offer guidance, I can definitely pass along good experience. How can I do that? By simply having a great reputation management plan in place. And by not making any excuses, by admitting when I am wrong, and by giving others the benefit of a doubt.”
This is another question from another person who has been in operation for quite a long time:”If I could only recommend two things to you that would make your business a better place, they would be a Google Places listing and a Google My Business review chance URL.” The answer to this question is simple: both of these are free resources which can be used on the Internet to market your company. The problem is, many business owners don’t use them to the fullest extent possible. In this case, it might be said that a bad experience is better than no experience in any way. The man who was kind enough to post their question asked for help in this area.
I know several people who use Google Places and Google My Business as part of their standing management program. They were happy enough to share with me what they have discovered so far. According to them, when they get a customer referral, it is extremely important to follow up with them to make sure they are satisfied with the service they receive. But some business owners seem to think that simply because a referral is a good review, it doesn’t necessarily mean anything else. If someone leaves a bad review, you might wind up missing a terrific opportunity to get more referrals.
If you want to use an internet customer review system to get more referrals, you want to use it in conjunction with something like Google Places. Some online business owners believe that they already have the best reviews and they do not really need anything else. That may be true in some cases. But what about in cases where there isn’t any such thing as the perfect review? It might be a good idea to use other popular business review sites instead. By doing so, you’re giving your clients the option of leaving their own review on your business or website.
The way which it is possible to use an online reputation management tool such as Google Places is to offer an additional feature which allows people to leave reviews about your business. You can either require visitors to create their own profile or you could simply make it possible for visitors to leave reviews on your website by installing a nanny website manager service. An online reputation management tool like this will allow people to leave feedback without having to create a profile. The service will automatically incorporate reviews into your site. You won’t need to do anything. Simply accept the fact that people are going to leave reviews and bear in mind they’re doing so on a voluntary basis.
You will, of course, would like to check into whether or not your online reputation management system supplier provides any extra services. By way of instance, some of the business owners offer applications to help companies manage reviews. While it’s a nice bit of software, if it’s only available to business owners, it’s not probable that lots of folks will be interested in using it.
So if you’re looking to get a bad review chance website up and running, be sure that you find a company that offers a good experience regardless of what the situation is. Don’t give them false assurances. And ensure that you’re treating every person who comes onto your site with the same respect that you would if they were a client. That will help you have a better experience with every person, which will translate into a more positive business experience for everyone.