Jim Broday Reputation Management

One of the things that I do every day is to send an e-mail to my list asking them if they’ve seen my recent article on Building Customer Reputation with a particular Online Review System that I am using. The answer that I get every time is generally a positive one. The reason for this is that the huge majority of people who’ve been in the company for any length of time are now using these systems to help manage their reputations online. The reason I like Google’s My Business and Birdeye is because I like helping small businesses succeed online. Here is what I said in a previous article on the matter:

“Even if I can’t personally provide advice, I will definitely pass along good experience. How do I do that? By simply having a great reputation management strategy in place. And by not making any excuses, by admitting when I’m wrong, and by giving others the benefit of a doubt.”

Here is another question from someone else who has been in business for quite a long time:”If I could only recommend two things to you that would make your business a better place, they would be a Google Places listing and a Google My Business review chance URL.” The answer to this question is simple: both of them are free resources which may be used on the world wide web to market your company. The problem is, many business owners don’t utilize them to the fullest extent possible. In cases like this, it could be said that a bad experience is far better than no experience in any way. The man who was kind enough to post their question asked for help in this area.

I know several individuals who use Google Places and Google My Business as part of the reputation management plan. They were happy enough to share with me what they’ve discovered so far. According to them, when they get a customer referral, it is very important to follow up with them to help make sure they are satisfied with the service they receive. But some business owners seem to think that simply because a referral is a good review, it doesn’t necessarily imply anything else. If a person leaves a bad review, you might wind up missing a great chance to get more referrals.

If you want to use an online customer review system to secure more referrals, you need to use it in conjunction with something like Google Places. Some online business owners believe that they already have the best reviews and they don’t really need anything else. That may be true in some cases. But what about in circumstances where there is no such thing as the perfect review? It might be a good idea to use other popular business review websites instead. By doing so, you are giving your clients the option of leaving their own review on your company or website.

The way that you can use an online reputation management tool such as Google Places is to offer an additional feature that allows people to leave reviews about your company. You can either require visitors to create their own profile or you could just make it possible for visitors to leave reviews on your site by installing a nanny website manager service. An internet reputation management tool like this will allow people to leave feedback without needing to create a profile. The service will automatically incorporate reviews into your site. You won’t have to do anything. Simply accept the fact that people are going to leave reviews and keep in mind they’re doing so on a voluntary basis.

You will, naturally, want to check into whether your online reputation management system provider offers any extra services. By way of example, some of the business owners provide applications to help companies manage reviews. While it’s a wonderful piece of software, if it’s only available to business owners, it’s not likely that lots of people will be interested in using it.

So if you’re looking to get a poor review chance website up and running, make sure that you find an organization that offers a fantastic experience regardless of what the situation is. Do not give them false assurances. And ensure you’re treating every person who comes onto your site with the same respect that you want if they were a client. That will allow you to have a better experience with each person, which will translate into a more favorable business experience for everyone.