One of the things that I do every day is to send an e-mail to my list asking them if they have seen my recent post on Building Customer Reputation with a specific Online Review System that I am using. The answer that I get every time is usually a positive one. The reason for this is that the vast majority of those who have been in the business for any length of time are now using these systems to help manage their reputations online. The reason why I like Google’s My Business and Birdeye is because I like helping small businesses succeed online. Here is what I said in a previous post on the matter:
“Even if I can not personally provide advice, I can definitely pass along great experience. How can I do that? By simply having a excellent reputation management plan in place. And by not making any excuses, by admitting when I am wrong, and by giving others the benefit of a doubt.”
Here is another question from someone else who has been in operation for a very long time:”If I could only recommend two things to you that would make your company a better place, they would be a Google Places listing and a Google My Business review chance URL.” The answer to this question is straightforward: both of them are free resources that can be used on the world wide web to promote your business. The issue is, many business owners don’t utilize them to the fullest extent possible. In this case, it could be said that a poor experience is better than no experience at all. The man who was kind enough to post their question asked for help in this area.
I know several individuals who use Google Places and Google My Business within their reputation management program. They were happy enough to share with me what they’ve discovered up to now. According to them, when they get a customer referral, it’s very important to follow up with them to make sure they are satisfied with the service they receive. But some business owners seem to think that just as a referral is a fantastic review, it does not necessarily mean anything else. If someone leaves a bad review, you might wind up missing a great opportunity to get more referrals.
If you want to use an online customer review system to get more referrals, you need to use it in conjunction with something like Google Places. Some online business owners think that they already have the best reviews and they don’t really need anything else. That may be true sometimes. But what about in cases where there isn’t any such thing as the ideal review? It may be a great idea to use other popular business review sites instead. By doing so, you are giving your clients the option of leaving their own review on your business or website.
The way that you can use an online reputation management tool such as Google Places is to supply an additional feature which allows people to leave reviews about your company. You can either require visitors to create their own profile or you could simply make it possible for people to leave reviews on your website by installing a nanny website manager service. An online reputation management tool such as this will allow individuals to leave feedback without having to create a profile. The service will automatically incorporate reviews into your site. You won’t have to do anything. Simply accept the fact that people are going to leave reviews and bear in mind that they are doing so on a voluntary basis.
You will, naturally, would like to check into whether or not your online reputation management system supplier provides any additional services. For instance, some of the business owners offer software to help businesses manage reviews. While it’s a nice bit of software, if it’s only available to business owners, it is not likely that many people will be interested in using it.
So if you’re looking to get a poor review opportunity website up and running, make sure that you find an organization that offers a fantastic experience regardless of what the circumstance is. Don’t give them false assurances. And ensure you’re treating every person who comes onto your website with the same respect that you want if they were a client. That will help you have a better experience with each individual, which will translate into a more positive business experience for everyone.