One of the things that I do every day is to send an e-mail to my list asking them if they’ve seen my recent article on Building Customer Reputation with a specific Online Review System that I am using. The answer that I get each time is generally a positive one. The reason for this is that the vast majority of those who have been in the company for any length of time are now using these systems to help manage their reputations online. The reason I like Google’s My Business and Birdeye is because I like helping small businesses succeed online. Here is what I said in an earlier article on the matter:
“Even if I can’t personally provide advice, I can definitely pass along great experience. How can I do that? By simply having a excellent reputation management plan in place. And by not making any excuses, by admitting when I’m wrong, and by giving others the benefit of a doubt.”
This is another question from another person who has been in operation for a very long time:”If I could only recommend two things to you that would make your business a better place, they would be a Google Places list and a Google My Business review opportunity URL.” The answer to this question is simple: both of them are free resources that can be used on the world wide web to promote your business. The problem is, many small business owners don’t utilize them to the fullest extent possible. In this case, it could be said that a poor experience is far better than no experience in any way. The person who was kind enough to post their question asked for help in this area.
I know several people who use Google Places and Google My Business as part of the standing management plan. They were happy enough to share with me what they’ve discovered so far. According to them, when they get a customer referral, it’s very important to follow up with them to make sure that they are satisfied with the service they get. But some business owners seem to think that just as a referral is a fantastic review, it does not necessarily mean anything else. If a person leaves a bad review, you could end up missing a great chance to get more referrals.
If you would like to use an online customer review system to get more referrals, you need to use it in conjunction with something like Google Places. Some online business owners think that they already have the best reviews and they do not really need anything else. That may be true sometimes. But what about in cases where there isn’t any such thing as the ideal review? It may be a good idea to use other popular business review websites instead. By doing so, you are giving your clients the option of leaving their own review on your company or website.
The way which it is possible to use an online reputation management tool like Google Places is to offer an additional feature which allows people to leave reviews about your company. You may either require visitors to create their own profile or you can simply make it possible for visitors to leave reviews on your site by installing a nanny website manager service. An internet reputation management tool such as this will allow individuals to leave feedback without needing to create a profile. The service will automatically incorporate reviews into your site. You won’t have to do anything. Simply accept the fact that people will leave reviews and bear in mind that they are doing this on a voluntary basis.
You will, of course, want to look into whether or not your online reputation management system provider provides any additional services. For example, some of these business owners offer software to help companies manage reviews. While it’s a nice piece of software, if it’s only available to business owners, it’s not likely that lots of folks will be interested in using it.
So if you’re looking to get a bad review chance website up and running, be sure that you find an organization that provides a good experience no matter what the circumstance is. Don’t give them false assurances. And ensure you’re treating every person who comes onto your site with the same respect that you want if they were a customer. That can help you have a better experience with every individual, which will translate into a more positive business experience for everyone.