One of the things that I do every day is to send an e-mail to my list asking them if they’ve seen my recent article on Building Customer Reputation with a specific Online Review System that I am using. The answer that I get every time is generally a positive one. The cause of this is that the vast majority of those who have been in the company for any length of time are now using these systems to help manage their reputations online. The reason I like Google’s My Business and Birdeye is because I enjoy helping small businesses succeed online. Here’s What I said in a previous post on the matter:
“Even if I can not personally provide advice, I will definitely pass along great experience. How can I do that? By simply having a excellent reputation management strategy in place. And by not making any excuses, by admitting when I am wrong, and by giving others the benefit of a doubt.”
Here is another question from someone else that has been in business for quite a long time:”If I could only recommend two things to you that would make your company a better place, they would be a Google Places listing and a Google My Business review opportunity URL.” The answer to this question is simple: both of these are free resources that can be used on the Internet to promote your business. The problem is, many small business owners don’t use them to the fullest extent possible. In this case, it could be said that a poor experience is better than no experience at all. The person who was kind enough to post their question asked for help in this area.
I know several people who use Google Places and Google My Business as part of their reputation management plan. They were happy enough to share with me what they have discovered so far. According to them, when they get a client referral, it is extremely important to follow up with them to help make sure they are content with the service they receive. But some business owners seem to think that just as a referral is a good review, it does not necessarily imply anything else. If a person leaves a bad review, you might wind up missing a terrific opportunity to get more referrals.
If you want to use an internet customer review system to secure more referrals, you want to use it in conjunction with something like Google Places. Some online business owners think that they already have the best reviews and they do not really need anything else. That may be true in some cases. But what about in cases where there isn’t any such thing as the ideal review? It may be a great idea to use other popular business review sites instead. By doing so, you are giving your customers the option of leaving their own review on your company or website.
The way that it is possible to use an online reputation management tool like Google Places is to offer an additional feature that allows people to leave reviews about your company. You can either require visitors to create their own profile or you can simply make it possible for people to leave reviews on your site by installing a nanny website manager service. An online reputation management tool such as this will allow people to leave feedback without needing to create a profile. The service will automatically integrate reviews into your site. You won’t have to do anything. Simply accept the fact that people will leave reviews and bear in mind that they are doing so on a voluntary basis.
You will, naturally, would like to check into whether your online reputation management system provider provides any additional services. By way of instance, some of the business owners provide software to help businesses manage reviews. While it’s a nice bit of software, if it’s only available to business owners, it’s not likely that many folks will be interested in using it.
So if you’re looking to get a poor review chance website up and running, be sure that you find an organization that offers a fantastic experience no matter what the situation is. Don’t give them false assurances. And make sure you’re treating every person who comes onto your website with the exact same respect that you would if they were a customer. That can allow you to have a better experience with every person, which will translate into a more favorable business experience for everybody.