One of the things which I do every day is to send an email to my list asking them if they have seen my recent article on Building Client Reputation with a particular Online Review System that I am using. The answer that I get every time is usually a positive one. The cause of this is that the huge majority of people who have been in the company for any length of time are now using these systems to help manage their reputations online. The reason I like Google’s My Business and Birdeye is because I like helping small businesses succeed online. Here’s What I said in an earlier post on the matter:
“Even if I can’t personally provide advice, I can definitely pass along good experience. How can I do that? By simply having a great reputation management strategy in place. And by not making any excuses, by admitting when I’m wrong, and by giving others the benefit of a doubt.”
Here is another question from someone else that has been in operation for quite a long time:”If I could only recommend two things to you that would make your business a better place, they would be a Google Places list and a Google My Business review chance URL.” The answer to this question is simple: both of them are free resources that can be used on the Internet to promote your business. The problem is, many small business owners don’t utilize them to the fullest extent possible. In this case, it could be said that a bad experience is better than no experience at all. The person who was kind enough to post their question asked for help in this area.
I know several individuals who use Google Places and Google My Business as part of the reputation management plan. They were happy enough to share with me what they have discovered up to now. According to them, when they get a customer referral, it is extremely important to follow up with them to help make sure that they are content with the service they get. But some business owners appear to think that just as a referral is a fantastic review, it does not necessarily mean anything else. If a person leaves a bad review, you might wind up missing a terrific chance to get more referrals.
If you want to use an internet customer review system to get more referrals, you need to use it in conjunction with something like Google Places. Some internet business owners believe that they already have the best reviews and they do not really need anything else. That may be true sometimes. But what about in circumstances where there is no such thing as the perfect review? It may be a great idea to use other popular business review websites instead. By doing so, you’re giving your customers the option of leaving their own review on your company or website.
The way that you can use an online reputation management tool such as Google Places is to supply an additional feature which allows people to leave reviews about your company. You may either require visitors to create their own profile or you can simply make it possible for visitors to leave reviews on your site by installing a nanny website manager service. An internet reputation management tool like this will allow individuals to leave feedback without having to create a profile. The service will automatically integrate reviews into your website. You won’t have to do anything. Simply accept the fact that people will leave reviews and bear in mind they’re doing so on a voluntary basis.
You will, of course, would like to check into whether your online reputation management system provider offers any additional services. For instance, some of these business owners offer software to help companies manage reviews. While it’s a nice piece of software, if it’s only available to business owners, it’s not likely that many folks will be interested in using it.
So if you’re interested in getting a bad review opportunity website up and running, make sure that you find a company that offers a good experience regardless of what the situation is. Do not give them false assurances. And make sure that you’re treating every person who comes onto your site with the same respect that you would if they were a client. That will help you have a better experience with each individual, which will translate into a more favorable business experience for everyone.