One of the things which I do every day is to send an email to my list asking them if they have seen my recent article on Building Client Reputation with a specific Online Review System that I am using. The answer that I get each time is generally a positive one. The reason for this is that the huge majority of people who’ve been in the business for any length of time are now using these systems to help manage their reputations online. The reason I like Google’s My Business and Birdeye is because I like helping small businesses succeed online. Here is what I said in a previous post on the matter:
“Even if I can not personally offer advice, I can definitely pass along good experience. How can I do that? By simply having a great reputation management strategy in place. And by not making any excuses, by admitting when I am wrong, and by giving others the benefit of a doubt.”
This is another question from another person that has been in operation for a very long time:”If I could only recommend two things to you that would make your business a better place, they would be a Google Places list and a Google My Business review chance URL.” The answer to this question is straightforward: both of these are free resources which may be used on the Internet to market your company. The issue is, many small business owners don’t utilize them to the fullest extent possible. In cases like this, it might be said that a bad experience is far better than no experience in any way. The person who was kind enough to post their question asked for help in this area.
I know several people who use Google Places and Google My Business as part of their reputation management program. They were happy enough to share with me what they have discovered so far. According to them, when they get a client referral, it is extremely important to follow up with them to help make sure they are content with the service they receive. But some business owners appear to think that simply as a referral is a good review, it does not necessarily mean anything else. If someone leaves a bad review, you could end up missing a terrific chance to get more referrals.
If you want to use an internet customer review system to get more referrals, you want to use it in conjunction with something like Google Places. Some online business owners think that they already have the best reviews and they don’t really need anything else. That may be true sometimes. But what about in circumstances where there is no such thing as the perfect review? It may be a great idea to use other popular business review websites instead. By doing so, you are giving your customers the option of leaving their own review on your business or website.
The way which you can use an online reputation management tool like Google Places is to offer an additional feature which allows people to leave reviews about your business. You may either require visitors to create their own profile or you could simply make it possible for people to leave reviews on your site by installing a nanny website manager service. An online reputation management tool such as this will allow individuals to leave feedback without having to create a profile. The service will automatically incorporate reviews into your site. You won’t need to do anything. Simply accept the fact that people will leave reviews and keep in mind that they are doing this on a voluntary basis.
You will, naturally, would like to look into whether or not your online reputation management system supplier provides any extra services. For instance, some of the business owners provide software to help companies manage reviews. While it’s a wonderful bit of software, if it is only available to business owners, it’s not likely that lots of folks will be interested in using it.
So if you’re looking to get a poor review chance website up and running, be sure that you find a company that offers a good experience regardless of what the circumstance is. Don’t give them false assurances. And make sure you’re treating every person who comes onto your website with the exact same respect that you would if they were a client. That can help you have a better experience with each individual, which will translate into a more positive business experience for everyone.