One of the things that I do every day is to send an e-mail to my list asking them if they’ve seen my recent post on Building Customer Reputation with a particular Online Review System that I am using. The answer that I get each time is usually a positive one. The cause of this is that the huge majority of people who have been in the business for any length of time are now using these systems to help manage their reputations online. The reason why I like Google’s My Business and Birdeye is because I like helping small businesses succeed online. Here is what I said in an earlier article on the matter:
“Even if I can not personally provide advice, I can definitely pass along great experience. How can I do that? By simply having a excellent reputation management plan in place. And by not making any excuses, by admitting when I am wrong, and by giving others the benefit of a doubt.”
Here is another question from another person that has been in business for quite a long time:”If I could only recommend two things to you that would make your company a better place, they would be a Google Places list and a Google My Business review chance URL.” The answer to this question is simple: both of them are free resources which can be used on the Internet to market your company. The issue is, many small business owners don’t utilize them to the fullest extent possible. In cases like this, it could be said that a bad experience is far better than no experience at all. The person who was kind enough to post their question asked for help in this area.
I know several people who use Google Places and Google My Business as part of their reputation management program. They were happy enough to share with me what they have discovered up to now. According to them, when they get a client referral, it’s extremely important to follow up with them to make sure that they are satisfied with the service they receive. But some business owners seem to think that simply because a referral is a fantastic review, it doesn’t necessarily mean anything else. If someone leaves a bad review, you could end up missing a terrific chance to get more referrals.
If you would like to use an online customer review system to get more referrals, you need to use it in conjunction with something like Google Places. Some online business owners believe that they already have the best reviews and they don’t really need anything else. That may be true sometimes. But what about in circumstances where there isn’t any such thing as the perfect review? It might be a great idea to use other popular business review sites instead. By doing so, you are giving your customers the option of leaving their own review on your business or website.
The way which it is possible to use an online reputation management tool like Google Places is to offer an additional feature which allows people to leave reviews about your company. You may either require visitors to create their own profile or you can just make it possible for visitors to leave reviews on your website by installing a nanny website manager service. An internet reputation management tool such as this will allow people to leave feedback without needing to create a profile. The service will automatically integrate reviews into your site. You won’t have to do anything. Simply accept the fact that people are going to leave reviews and keep in mind they’re doing so on a voluntary basis.
You will, of course, want to look into whether your online reputation management system supplier provides any additional services. By way of example, some of the business owners provide software to help companies manage reviews. While it’s a nice piece of software, if it is only available to business owners, it is not likely that lots of people will be interested in using it.
So if you’re looking to get a poor review chance website up and running, be certain that you find a company that provides a fantastic experience no matter what the situation is. Don’t give them false assurances. And make sure you’re treating every person who comes onto your website with the same respect that you want if they were a customer. That will help you have a better experience with every individual, which will translate into a more favorable business experience for everybody.