One of the things that I do every day is to send an email to my list asking them if they have seen my recent article on Building Customer Reputation with a specific Online Review System that I am using. The response that I get every time is usually a positive one. The cause of this is that the huge majority of those who’ve been in the business for any length of time are now using these systems to help manage their reputations online. The reason I like Google’s My Business and Birdeye is because I enjoy helping small businesses succeed online. Here is what I said in a previous article on the matter:
“Even if I can not personally provide advice, I will definitely pass along great experience. How can I do that? By simply having a excellent reputation management plan in place. And by not making any excuses, by admitting when I am wrong, and by giving others the benefit of a doubt.”
Here is another question from someone else that has been in business for a very long time:”If I could only recommend two things to you that would make your company a better place, they would be a Google Places list and a Google My Business review opportunity URL.” The answer to this question is straightforward: both of these are free resources which may be used on the Internet to market your company. The problem is, many small business owners don’t utilize them to the fullest extent possible. In this case, it could be said that a bad experience is far better than no experience at all. The person who was kind enough to post their question asked for help in this area.
I know several individuals who use Google Places and Google My Business as part of their reputation management plan. They were happy enough to share with me what they have discovered up to now. According to them, when they get a customer referral, it’s extremely important to follow up with them to help make sure that they are satisfied with the service they get. But some business owners appear to think that just as a referral is a good review, it doesn’t necessarily mean anything else. If a person leaves a bad review, you could end up missing a great opportunity to get more referrals.
If you want to use an internet customer review system to secure more referrals, you need to use it in conjunction with something like Google Places. Some online business owners believe that they already have the best reviews and they do not really need anything else. That may be true in some cases. But what about in cases where there isn’t any such thing as the perfect review? It might be a great idea to use other popular business review websites instead. By doing so, you are giving your customers the option of leaving their own review on your business or website.
The way which it is possible to use an online reputation management tool like Google Places is to offer an additional feature that allows people to leave reviews about your company. You can either require visitors to create their own profile or you could simply make it possible for visitors to leave reviews on your website by installing a nanny website manager support. An online reputation management tool like this will allow individuals to leave feedback without having to create a profile. The service will automatically incorporate reviews into your site. You won’t have to do anything. Simply accept the fact that people are going to leave reviews and keep in mind that they are doing this on a voluntary basis.
You will, of course, want to look into whether your online reputation management system provider offers any extra services. For instance, some of these business owners provide software to help businesses manage reviews. While it’s a wonderful bit of software, if it is only available to business owners, it’s not likely that lots of folks will be interested in using it.
So if you’re interested in getting a poor review chance website up and running, be sure that you find a company that offers a fantastic experience regardless of what the circumstance is. Don’t give them false assurances. And make sure you’re treating every person who comes onto your website with the same respect that you want if they were a client. That will allow you to have a better experience with each individual, which will translate into a more favorable business experience for everyone.