One of the things that I do every day is to send an email to my list asking them if they’ve seen my recent post on Building Customer Reputation with a particular Online Review System which I am using. The answer that I get every time is generally a positive one. The reason for this is that the vast majority of people who have been in the company for any length of time are now using these systems to help manage their reputations online. The reason why I like Google’s My Business and Birdeye is because I like helping small businesses succeed online. Here’s What I said in an earlier post on the matter:
“Even if I can not personally provide advice, I will definitely pass along great experience. How do I do that? By simply having a great reputation management plan in place. And by not making any excuses, by admitting when I am wrong, and by giving others the benefit of a doubt.”
This is another question from someone else that has been in operation for quite a long time:”If I could only recommend two things to you that would make your company a better place, they would be a Google Places listing and a Google My Business review opportunity URL.” The answer to this question is simple: both of them are free resources that can be used on the world wide web to promote your business. The problem is, many small business owners don’t utilize them to the fullest extent possible. In cases like this, it could be said that a poor experience is far better than no experience in any way. The person who was kind enough to post their question asked for help in this area.
I know several individuals who use Google Places and Google My Business within the reputation management plan. They were happy enough to share with me what they have discovered up to now. According to them, when they get a customer referral, it is very important to follow up with them to make sure that they are satisfied with the service they receive. But some business owners appear to think that simply because a referral is a good review, it does not necessarily mean anything else. If a person leaves a bad review, you could end up missing a terrific opportunity to get more referrals.
If you want to use an online customer review system to secure more referrals, you want to use it in conjunction with something like Google Places. Some internet business owners think that they already have the best reviews and they do not really need anything else. That may be true in some cases. But what about in cases where there isn’t any such thing as the perfect review? It might be a great idea to use other popular business review websites instead. By doing so, you are giving your clients the option of leaving their own review on your business or website.
The way that you can use an online reputation management tool like Google Places is to offer an additional feature which allows people to leave reviews about your company. You may either require visitors to create their own profile or you can just make it possible for visitors to leave reviews on your site by installing a nanny website manager service. An online reputation management tool such as this will allow individuals to leave feedback without having to create a profile. The service will automatically integrate reviews into your website. You won’t need to do anything. Just accept the fact that people are going to leave reviews and keep in mind that they are doing this on a voluntary basis.
You will, of course, want to look into whether or not your online reputation management system provider offers any extra services. For example, some of these business owners provide applications to help businesses manage reviews. While it’s a wonderful bit of software, if it’s only available to business owners, it is not probable that many folks will be interested in using it.
So if you’re looking to get a bad review opportunity website up and running, be sure that you find a company that provides a good experience regardless of what the situation is. Do not give them false assurances. And make sure that you’re treating every person who comes onto your website with the same respect that you want if they were a client. That will allow you to have a better experience with each individual, which will translate into a more favorable business experience for everybody.