One of the things that I do every day is to send an email to my list asking them if they have seen my recent post on Building Client Reputation with a particular Online Review System that I am using. The response that I get each time is generally a positive one. The cause of this is that the vast majority of people who’ve been in the company for any length of time are now using these systems to help manage their reputations online. The reason why I like Google’s My Business and Birdeye is because I like helping small businesses succeed online. Here is what I said in an earlier post on the matter:
“Even if I can’t personally offer advice, I can definitely pass along good experience. How do I do that? By simply having a excellent reputation management strategy in place. And by not making any excuses, by admitting when I am wrong, and by giving others the benefit of a doubt.”
This is another question from another person that has been in operation for a very long time:”If I could only recommend two things to you that would make your company a better place, they would be a Google Places list and a Google My Business review chance URL.” The answer to this question is simple: both of these are free resources that can be used on the Internet to market your company. The issue is, many business owners don’t utilize them to the fullest extent possible. In this case, it might be said that a bad experience is far better than no experience at all. The person who was kind enough to post their question asked for help in this area.
I know several people who use Google Places and Google My Business within their reputation management program. They were happy enough to share with me what they have discovered so far. According to them, when they get a client referral, it’s very important to follow up with them to make sure they are satisfied with the service they receive. But some business owners appear to think that simply as a referral is a good review, it doesn’t necessarily mean anything else. If a person leaves a bad review, you might wind up missing a terrific opportunity to get more referrals.
If you want to use an online customer review system to secure more referrals, you need to use it in conjunction with something like Google Places. Some online business owners believe that they already have the best reviews and they do not really need anything else. That may be true in some cases. But what about in circumstances where there is no such thing as the perfect review? It may be a great idea to use other popular business review sites instead. By doing so, you are giving your clients the option of leaving their own review on your business or website.
The way which you can use an online reputation management tool such as Google Places is to supply an additional feature that allows people to leave reviews about your business. You may either require visitors to create their own profile or you could simply make it possible for visitors to leave reviews on your site by installing a nanny website manager service. An online reputation management tool like this will allow people to leave feedback without having to create a profile. The service will automatically incorporate reviews into your website. You won’t have to do anything. Just accept the fact that people are going to leave reviews and keep in mind that they are doing this on a voluntary basis.
You will, of course, want to check into whether your online reputation management system provider offers any additional services. By way of example, some of the business owners offer applications to help companies manage reviews. While it’s a nice piece of software, if it is only available to business owners, it’s not probable that many people will be interested in using it.
So if you’re interested in getting a bad review chance website up and running, make certain that you find a company that provides a good experience regardless of what the situation is. Don’t give them false assurances. And make sure you’re treating every person who comes onto your site with the same respect that you would if they were a customer. That will help you have a better experience with every person, which will translate into a more favorable business experience for everybody.