One of the things which I do every day is to send an e-mail to my list asking them if they’ve seen my recent post on Building Customer Reputation with a specific Online Review System which I am using. The response that I get each time is usually a positive one. The cause of this is that the vast majority of those who’ve been in the company for any length of time are now using these systems to help manage their reputations online. The reason I like Google’s My Business and Birdeye is because I like helping small businesses succeed online. Here’s What I said in a previous post on the matter:
“Even if I can’t personally offer advice, I can definitely pass along good experience. How do I do that? By simply having a excellent reputation management plan in place. And by not making any excuses, by admitting when I’m wrong, and by giving others the benefit of a doubt.”
This is another question from someone else that has been in operation for a very long time:”If I could only recommend two things to you that would make your company a better place, they would be a Google Places list and a Google My Business review opportunity URL.” The answer to this question is straightforward: both of these are free resources that may be used on the Internet to promote your business. The issue is, many small business owners don’t utilize them to the fullest extent possible. In this case, it could be said that a poor experience is better than no experience at all. The person who was kind enough to post their question asked for help in this area.
I know several people who use Google Places and Google My Business as part of their reputation management plan. They were happy enough to share with me what they’ve discovered up to now. According to them, when they get a client referral, it’s very important to follow up with them to make sure they are content with the service they get. But some business owners appear to think that just because a referral is a fantastic review, it does not necessarily mean anything else. If someone leaves a bad review, you could end up missing a great chance to get more referrals.
If you would like to use an internet customer review system to secure more referrals, you need to use it in conjunction with something like Google Places. Some online business owners think that they already have the best reviews and they do not really need anything else. That may be true in some cases. But what about in cases where there is no such thing as the ideal review? It may be a great idea to use other popular business review sites instead. By doing so, you are giving your clients the option of leaving their own review on your company or website.
The way that you can use an online reputation management tool such as Google Places is to offer an additional feature that allows people to leave reviews about your business. You can either require visitors to create their own profile or you can simply make it possible for visitors to leave reviews on your site by installing a nanny website manager service. An internet reputation management tool such as this will allow individuals to leave feedback without having to create a profile. The service will automatically integrate reviews into your website. You won’t have to do anything. Simply accept the fact that people will leave reviews and keep in mind they’re doing this on a voluntary basis.
You will, of course, want to check into whether your online reputation management system provider offers any extra services. For example, some of these business owners offer applications to help businesses manage reviews. While it’s a nice piece of software, if it is only available to business owners, it is not probable that many folks will be interested in using it.
So if you’re looking to get a bad review chance website up and running, make sure that you find an organization that offers a good experience no matter what the situation is. Do not give them false assurances. And make sure you’re treating every person who comes onto your website with the same respect that you would if they were a customer. That will help you have a better experience with every person, which will translate into a more positive business experience for everyone.