One of the things that I do every day is to send an email to my list asking them if they’ve seen my recent post on Building Customer Reputation with a specific Online Review System which I am using. The response that I get each time is usually a positive one. The cause of this is that the vast majority of those who’ve been in the business for any length of time are now using these systems to help manage their reputations online. The reason why I like Google’s My Business and Birdeye is because I like helping small businesses succeed online. Here’s What I said in an earlier article on the matter:
“Even if I can’t personally provide advice, I will definitely pass along great experience. How do I do that? By simply having a great reputation management plan in place. And by not making any excuses, by admitting when I am wrong, and by giving others the benefit of a doubt.”
Here is another question from someone else that has been in operation for quite a long time:”If I could only recommend two things to you that would make your company a better place, they would be a Google Places listing and a Google My Business review chance URL.” The answer to this question is simple: both of them are free resources which may be used on the world wide web to market your company. The issue is, many business owners don’t use them to the fullest extent possible. In this case, it could be said that a bad experience is far better than no experience at all. The person who was kind enough to post their question asked for help in this area.
I know several people who use Google Places and Google My Business within their reputation management plan. They were happy enough to share with me what they have discovered up to now. According to them, when they get a client referral, it’s very important to follow up with them to make sure they are satisfied with the service they receive. But some business owners appear to think that simply as a referral is a fantastic review, it doesn’t necessarily mean anything else. If someone leaves a bad review, you could end up missing a terrific opportunity to get more referrals.
If you want to use an online customer review system to get more referrals, you want to use it in conjunction with something like Google Places. Some internet business owners think that they already have the best reviews and they don’t really need anything else. That may be true sometimes. But what about in circumstances where there is no such thing as the ideal review? It might be a great idea to use other popular business review sites instead. By doing so, you are giving your clients the option of leaving their own review on your company or website.
The way that you can use an online reputation management tool like Google Places is to supply an additional feature which allows people to leave reviews about your company. You can either require visitors to create their own profile or you could simply make it possible for people to leave reviews on your website by installing a nanny website manager service. An internet reputation management tool such as this will allow people to leave feedback without having to create a profile. The service will automatically integrate reviews into your website. You won’t need to do anything. Simply accept the fact that people are going to leave reviews and keep in mind that they are doing this on a voluntary basis.
You will, of course, want to look into whether or not your online reputation management system provider provides any additional services. For example, some of the business owners provide software to help businesses manage reviews. While it’s a nice bit of software, if it’s only available to business owners, it is not probable that many people will be interested in using it.
So if you’re interested in getting a poor review chance website up and running, make certain that you find a company that offers a good experience no matter what the circumstance is. Don’t give them false assurances. And make sure that you’re treating every person who comes onto your site with the same respect that you would if they were a customer. That can help you have a better experience with every person, which will translate into a more favorable business experience for everybody.