One of the things which I do every day is to send an email to my list asking them if they’ve seen my recent post on Building Customer Reputation with a particular Online Review System that I am using. The response that I get every time is usually a positive one. The cause of this is that the huge majority of people who’ve been in the business for any length of time are now using these systems to help manage their reputations online. The reason I like Google’s My Business and Birdeye is because I like helping small businesses succeed online. Here is what I said in an earlier post on the matter:
“Even if I can’t personally provide guidance, I will definitely pass along good experience. How do I do that? By simply having a great reputation management plan in place. And by not making any excuses, by admitting when I am wrong, and by giving others the benefit of a doubt.”
Here is another question from another person that has been in operation for a very long time:”If I could only recommend two things to you that would make your business a better place, they would be a Google Places list and a Google My Business review chance URL.” The answer to this question is straightforward: both of these are free resources which can be used on the Internet to market your company. The problem is, many small business owners don’t use them to the fullest extent possible. In this case, it might be said that a poor experience is far better than no experience in any way. The man who was kind enough to post their question asked for help in this area.
I know several people who use Google Places and Google My Business within their reputation management plan. They were happy enough to share with me what they’ve discovered so far. According to them, when they get a customer referral, it’s very important to follow up with them to help make sure they are satisfied with the service they get. But some business owners appear to think that simply as a referral is a good review, it doesn’t necessarily mean anything else. If someone leaves a bad review, you could end up missing a great chance to get more referrals.
If you would like to use an internet customer review system to secure more referrals, you want to use it in conjunction with something like Google Places. Some online business owners think that they already have the best reviews and they don’t really need anything else. That may be true in some cases. But what about in circumstances where there isn’t any such thing as the perfect review? It might be a great idea to use other popular business review sites instead. By doing so, you are giving your customers the option of leaving their own review on your business or website.
The way that it is possible to use an online reputation management tool like Google Places is to supply an additional feature that allows people to leave reviews about your company. You may either require visitors to create their own profile or you could simply make it possible for people to leave reviews on your site by installing a nanny website manager service. An internet reputation management tool such as this will allow individuals to leave feedback without needing to create a profile. The service will automatically incorporate reviews into your site. You won’t have to do anything. Just accept the fact that people will leave reviews and bear in mind they’re doing this on a voluntary basis.
You will, naturally, want to check into whether or not your online reputation management system provider offers any extra services. For example, some of the business owners offer software to help businesses manage reviews. While it’s a wonderful piece of software, if it is only available to business owners, it’s not likely that lots of people will be interested in using it.
So if you’re interested in getting a poor review chance website up and running, be sure that you find an organization that offers a good experience no matter what the circumstance is. Don’t give them false assurances. And make sure you’re treating every person who comes onto your website with the exact same respect that you want if they were a customer. That will allow you to have a better experience with every person, which will translate into a more positive business experience for everybody.