One of the things that I do every day is to send an email to my list asking them if they have seen my recent article on Building Customer Reputation with a specific Online Review System that I am using. The answer that I get each time is usually a positive one. The cause of this is that the huge majority of those who have been in the business for any length of time are now using these systems to help manage their reputations online. The reason I like Google’s My Business and Birdeye is because I enjoy helping small businesses succeed online. Here is what I said in a previous post on the matter:
“Even if I can not personally provide advice, I will definitely pass along great experience. How can I do that? By simply having a great reputation management plan in place. And by not making any excuses, by admitting when I am wrong, and by giving others the benefit of a doubt.”
This is another question from someone else who has been in operation for a very long time:”If I could only recommend two things to you that would make your company a better place, they would be a Google Places listing and a Google My Business review chance URL.” The answer to this question is straightforward: both of them are free resources that can be used on the Internet to promote your business. The problem is, many business owners don’t use them to the fullest extent possible. In cases like this, it might be said that a poor experience is better than no experience at all. The person who was kind enough to post their question asked for help in this area.
I know several people who use Google Places and Google My Business as part of their reputation management plan. They were happy enough to share with me what they have discovered so far. According to them, when they get a customer referral, it’s very important to follow up with them to make sure they are content with the service they receive. But some business owners seem to think that simply because a referral is a fantastic review, it does not necessarily imply anything else. If someone leaves a bad review, you could end up missing a great opportunity to get more referrals.
If you want to use an internet customer review system to secure more referrals, you need to use it in conjunction with something like Google Places. Some online business owners believe that they already have the best reviews and they do not really need anything else. That may be true in some cases. But what about in cases where there is no such thing as the ideal review? It may be a good idea to use other popular business review sites instead. By doing so, you’re giving your clients the option of leaving their own review on your company or website.
The way that it is possible to use an online reputation management tool such as Google Places is to offer an additional feature that allows people to leave reviews about your company. You can either require visitors to create their own profile or you can just make it possible for visitors to leave reviews on your site by installing a nanny website manager support. An online reputation management tool such as this will allow individuals to leave feedback without needing to create a profile. The service will automatically integrate reviews into your website. You won’t have to do anything. Just accept the fact that people are going to leave reviews and keep in mind they’re doing so on a voluntary basis.
You will, naturally, would like to look into whether or not your online reputation management system provider provides any extra services. For instance, some of the business owners provide applications to help businesses manage reviews. While it’s a wonderful piece of software, if it’s only available to business owners, it is not likely that many folks will be interested in using it.
So if you’re interested in getting a poor review chance website up and running, make sure that you find an organization that offers a good experience regardless of what the situation is. Do not give them false assurances. And make sure you’re treating every person who comes onto your website with the same respect that you would if they were a customer. That will help you have a better experience with every individual, which will translate into a more positive business experience for everyone.