One of the things which I do every day is to send an e-mail to my list asking them if they’ve seen my recent post on Building Client Reputation with a particular Online Review System which I am using. The response that I get every time is generally a positive one. The reason for this is that the huge majority of people who have been in the company for any length of time are now using these systems to help manage their reputations online. The reason I like Google’s My Business and Birdeye is because I like helping small businesses succeed online. Here’s What I said in a previous post on the matter:
“Even if I can’t personally offer guidance, I can definitely pass along great experience. How do I do that? By simply having a great reputation management plan in place. And by not making any excuses, by admitting when I’m wrong, and by giving others the benefit of a doubt.”
Here is another question from another person that has been in operation for quite a long time:”If I could only recommend two things to you that would make your business a better place, they would be a Google Places listing and a Google My Business review chance URL.” The answer to this question is straightforward: both of them are free resources that can be used on the Internet to market your company. The issue is, many small business owners don’t utilize them to the fullest extent possible. In this case, it could be said that a bad experience is far better than no experience in any way. The person who was kind enough to post their question asked for help in this area.
I know several people who use Google Places and Google My Business as part of their reputation management plan. They were happy enough to share with me what they have discovered up to now. According to them, when they get a customer referral, it’s extremely important to follow up with them to make sure they are satisfied with the service they get. But some business owners appear to think that just because a referral is a fantastic review, it does not necessarily mean anything else. If someone leaves a bad review, you could end up missing a terrific opportunity to get more referrals.
If you want to use an internet customer review system to get more referrals, you need to use it in conjunction with something like Google Places. Some online business owners think that they already have the best reviews and they do not really need anything else. That may be true sometimes. But what about in circumstances where there isn’t any such thing as the ideal review? It may be a good idea to use other popular business review sites instead. By doing so, you’re giving your clients the option of leaving their own review on your company or website.
The way which it is possible to use an online reputation management tool like Google Places is to offer an additional feature which allows people to leave reviews about your company. You may either require visitors to create their own profile or you could simply make it possible for people to leave reviews on your website by installing a nanny website manager service. An online reputation management tool like this will allow individuals to leave feedback without having to create a profile. The service will automatically incorporate reviews into your site. You won’t need to do anything. Simply accept the fact that people will leave reviews and keep in mind they’re doing this on a voluntary basis.
You will, naturally, want to check into whether your online reputation management system supplier offers any additional services. For example, some of the business owners offer software to help companies manage reviews. While it’s a wonderful piece of software, if it’s only available to business owners, it’s not probable that lots of folks will be interested in using it.
So if you’re interested in getting a bad review chance website up and running, be sure that you find an organization that offers a fantastic experience regardless of what the circumstance is. Don’t give them false assurances. And make sure you’re treating every person who comes onto your website with the exact same respect that you want if they were a customer. That will allow you to have a better experience with each person, which will translate into a more positive business experience for everybody.