One of the things which I do every day is to send an email to my list asking them if they have seen my recent post on Building Customer Reputation with a specific Online Review System which I am using. The response that I get each time is generally a positive one. The reason for this is that the vast majority of those who’ve been in the business for any length of time are now using these systems to help manage their reputations online. The reason I like Google’s My Business and Birdeye is because I like helping small businesses succeed online. Here is what I said in an earlier post on the matter:
“Even if I can’t personally offer advice, I can definitely pass along good experience. How can I do that? By simply having a excellent reputation management plan in place. And by not making any excuses, by admitting when I am wrong, and by giving others the benefit of a doubt.”
Here is another question from someone else who has been in business for quite a long time:”If I could only recommend two things to you that would make your company a better place, they would be a Google Places listing and a Google My Business review opportunity URL.” The answer to this question is straightforward: both of them are free resources which may be used on the world wide web to market your company. The issue is, many small business owners don’t utilize them to the fullest extent possible. In this case, it might be said that a poor experience is far better than no experience at all. The man who was kind enough to post their question asked for help in this area.
I know several people who use Google Places and Google My Business as part of their reputation management plan. They were happy enough to share with me what they have discovered up to now. According to them, when they get a customer referral, it is very important to follow up with them to help make sure they are content with the service they get. But some business owners appear to think that simply as a referral is a fantastic review, it does not necessarily imply anything else. If a person leaves a bad review, you could end up missing a great opportunity to get more referrals.
If you would like to use an online customer review system to secure more referrals, you need to use it in conjunction with something like Google Places. Some internet business owners think that they already have the best reviews and they do not really need anything else. That may be true in some cases. But what about in cases where there is no such thing as the ideal review? It may be a good idea to use other popular business review sites instead. By doing so, you are giving your customers the option of leaving their own review on your business or website.
The way that you can use an online reputation management tool such as Google Places is to supply an additional feature that allows people to leave reviews about your business. You can either require visitors to create their own profile or you can simply make it possible for people to leave reviews on your site by installing a nanny website manager service. An online reputation management tool such as this will allow individuals to leave feedback without needing to create a profile. The service will automatically integrate reviews into your site. You won’t have to do anything. Just accept the fact that people are going to leave reviews and bear in mind they’re doing so on a voluntary basis.
You will, naturally, want to look into whether your online reputation management system supplier offers any extra services. For instance, some of the business owners provide software to help companies manage reviews. While it’s a nice bit of software, if it is only available to business owners, it is not likely that lots of folks will be interested in using it.
So if you’re interested in getting a bad review chance website up and running, be sure that you find a company that provides a fantastic experience regardless of what the circumstance is. Do not give them false assurances. And make sure that you’re treating every person who comes onto your site with the exact same respect that you would if they were a client. That will allow you to have a better experience with each person, which will translate into a more positive business experience for everybody.