One of the things that I do every day is to send an e-mail to my list asking them if they have seen my recent article on Building Customer Reputation with a specific Online Review System which I am using. The response that I get each time is generally a positive one. The reason for this is that the huge majority of people who have been in the business for any length of time are now using these systems to help manage their reputations online. The reason I like Google’s My Business and Birdeye is because I enjoy helping small businesses succeed online. Here is what I said in a previous article on the matter:
“Even if I can not personally provide advice, I can definitely pass along great experience. How do I do that? By simply having a great reputation management plan in place. And by not making any excuses, by admitting when I am wrong, and by giving others the benefit of a doubt.”
This is another question from someone else who has been in operation for a very long time:”If I could only recommend two things to you that would make your business a better place, they would be a Google Places listing and a Google My Business review opportunity URL.” The answer to this question is straightforward: both of these are free resources which can be used on the world wide web to market your company. The issue is, many business owners don’t utilize them to the fullest extent possible. In this case, it could be said that a poor experience is far better than no experience in any way. The man who was kind enough to post their question asked for help in this area.
I know several people who use Google Places and Google My Business within their standing management program. They were happy enough to share with me what they have discovered up to now. According to them, when they get a client referral, it’s very important to follow up with them to make sure they are content with the service they get. But some business owners appear to think that simply because a referral is a fantastic review, it doesn’t necessarily mean anything else. If someone leaves a bad review, you might wind up missing a great opportunity to get more referrals.
If you would like to use an internet customer review system to get more referrals, you want to use it in conjunction with something like Google Places. Some internet business owners believe that they already have the best reviews and they don’t really need anything else. That may be true in some cases. But what about in cases where there is no such thing as the ideal review? It might be a great idea to use other popular business review websites instead. By doing so, you are giving your customers the option of leaving their own review on your business or website.
The way which you can use an online reputation management tool such as Google Places is to offer an additional feature that allows people to leave reviews about your business. You can either require visitors to create their own profile or you can simply make it possible for people to leave reviews on your site by installing a nanny website manager service. An internet reputation management tool such as this will allow people to leave feedback without having to create a profile. The service will automatically integrate reviews into your website. You won’t need to do anything. Just accept the fact that people are going to leave reviews and keep in mind that they are doing so on a voluntary basis.
You will, naturally, want to look into whether or not your online reputation management system supplier provides any additional services. By way of instance, some of these business owners provide applications to help businesses manage reviews. While it’s a wonderful bit of software, if it’s only available to business owners, it is not probable that many folks will be interested in using it.
So if you’re looking to get a bad review opportunity website up and running, be certain that you find an organization that offers a good experience regardless of what the situation is. Don’t give them false assurances. And make sure you’re treating every person who comes onto your site with the same respect that you would if they were a client. That will allow you to have a better experience with every individual, which will translate into a more positive business experience for everybody.