One of the things which I do every day is to send an e-mail to my list asking them if they’ve seen my recent post on Building Client Reputation with a particular Online Review System which I am using. The answer that I get every time is usually a positive one. The reason for this is that the huge majority of people who have been in the business for any length of time are now using these systems to help manage their reputations online. The reason I like Google’s My Business and Birdeye is because I enjoy helping small businesses succeed online. Here is what I said in an earlier post on the matter:
“Even if I can’t personally provide advice, I will definitely pass along good experience. How do I do that? By simply having a great reputation management plan in place. And by not making any excuses, by admitting when I’m wrong, and by giving others the benefit of a doubt.”
This is another question from someone else who has been in operation for quite a long time:”If I could only recommend two things to you that would make your business a better place, they would be a Google Places list and a Google My Business review opportunity URL.” The answer to this question is simple: both of these are free resources which can be used on the world wide web to promote your business. The problem is, many business owners don’t utilize them to the fullest extent possible. In cases like this, it could be said that a bad experience is better than no experience at all. The person who was kind enough to post their question asked for help in this area.
I know several people who use Google Places and Google My Business as part of their reputation management program. They were happy enough to share with me what they have discovered so far. According to them, when they get a customer referral, it is very important to follow up with them to make sure they are satisfied with the service they receive. But some business owners seem to think that simply because a referral is a good review, it doesn’t necessarily imply anything else. If someone leaves a bad review, you might wind up missing a terrific chance to get more referrals.
If you would like to use an online customer review system to secure more referrals, you want to use it in conjunction with something like Google Places. Some internet business owners believe that they already have the best reviews and they do not really need anything else. That may be true in some cases. But what about in circumstances where there isn’t any such thing as the perfect review? It might be a good idea to use other popular business review sites instead. By doing so, you’re giving your clients the option of leaving their own review on your company or website.
The way that you can use an online reputation management tool such as Google Places is to offer an additional feature that allows people to leave reviews about your business. You can either require visitors to create their own profile or you could just make it possible for people to leave reviews on your site by installing a nanny website manager service. An online reputation management tool like this will allow individuals to leave feedback without having to create a profile. The service will automatically incorporate reviews into your website. You won’t need to do anything. Just accept the fact that people are going to leave reviews and bear in mind that they are doing so on a voluntary basis.
You will, naturally, want to look into whether or not your online reputation management system provider provides any additional services. For instance, some of the business owners offer applications to help companies manage reviews. While it’s a nice bit of software, if it’s only available to business owners, it’s not probable that lots of people will be interested in using it.
So if you’re looking to get a bad review chance website up and running, be certain that you find an organization that provides a good experience regardless of what the situation is. Don’t give them false assurances. And ensure that you’re treating every person who comes onto your website with the same respect that you would if they were a client. That can help you have a better experience with each person, which will translate into a more positive business experience for everyone.