One of the things that I do every day is to send an email to my list asking them if they’ve seen my recent post on Building Client Reputation with a specific Online Review System that I am using. The response that I get each time is generally a positive one. The cause of this is that the vast majority of those who have been in the company for any length of time are now using these systems to help manage their reputations online. The reason I like Google’s My Business and Birdeye is because I like helping small businesses succeed online. Here is what I said in an earlier post on the matter:
“Even if I can not personally offer advice, I can definitely pass along good experience. How do I do that? By simply having a excellent reputation management strategy in place. And by not making any excuses, by admitting when I’m wrong, and by giving others the benefit of a doubt.”
This is another question from another person that has been in operation for quite a long time:”If I could only recommend two things to you that would make your company a better place, they would be a Google Places listing and a Google My Business review chance URL.” The answer to this question is straightforward: both of these are free resources that can be used on the Internet to market your company. The problem is, many small business owners don’t utilize them to the fullest extent possible. In cases like this, it could be said that a poor experience is far better than no experience at all. The man who was kind enough to post their question asked for help in this area.
I know several individuals who use Google Places and Google My Business as part of their standing management program. They were happy enough to share with me what they have discovered up to now. According to them, when they get a client referral, it’s very important to follow up with them to help make sure that they are content with the service they receive. But some business owners seem to think that just as a referral is a good review, it does not necessarily imply anything else. If a person leaves a bad review, you could end up missing a terrific opportunity to get more referrals.
If you want to use an online customer review system to secure more referrals, you need to use it in conjunction with something like Google Places. Some online business owners believe that they already have the best reviews and they do not really need anything else. That may be true sometimes. But what about in cases where there is no such thing as the ideal review? It might be a great idea to use other popular business review sites instead. By doing so, you’re giving your clients the option of leaving their own review on your company or website.
The way that it is possible to use an online reputation management tool such as Google Places is to offer an additional feature that allows people to leave reviews about your business. You may either require visitors to create their own profile or you could just make it possible for visitors to leave reviews on your website by installing a nanny website manager service. An internet reputation management tool like this will allow people to leave feedback without having to create a profile. The service will automatically integrate reviews into your website. You won’t need to do anything. Simply accept the fact that people will leave reviews and keep in mind that they are doing this on a voluntary basis.
You will, of course, would like to look into whether or not your online reputation management system provider provides any extra services. For instance, some of these business owners offer applications to help businesses manage reviews. While it’s a nice bit of software, if it is only available to business owners, it’s not probable that lots of folks will be interested in using it.
So if you’re interested in getting a bad review opportunity website up and running, be sure that you find an organization that provides a good experience regardless of what the situation is. Don’t give them false assurances. And make sure that you’re treating every person who comes onto your site with the exact same respect that you would if they were a client. That will help you have a better experience with every individual, which will translate into a more favorable business experience for everyone.